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02/15/2025
Winterlude is concluding in a couple days — Did you participate this year? ✨❄️
The first Hilton hotels in the heart of the Capital. Our ideal location just steps from The Lyon LRT
361 Queen Street
Ottawa, ON
K1R0C7
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“What guest remembers uniforms at a hotel? Ninety-nine percent of guests won’t. But I guarantee a lot of our guests will remember these. They’ll go home and tell their friends about the hotel where they all wear purple sneakers.”
It’s just one example of the philosophy guiding Hilton’s first downtown Ottawa property, which opened in December 2018, after a $50-million refurbishment of the twin towers that once housed the Delta and, more recently, the National hotels.
“We don’t aim to be the best, that’s a losing game. Today you’re on top, but tomorrow someone else comes along and suddenly you’re off everyone’s radar.”
His more enduring plan: to be the most memorable. “Everyone here, from the sales manager to the dishwasher – we want to create an unforgettable experience for our guests.” And the staff sneakers are one small way of doing that.