01/07/2023
🌟🌟🌟 Attention, Bluether Magic fans! 🌟🌟🌟
We've been receiving some questions from our amazing customers lately, and we want to address them here. Your satisfaction is our top priority, so let's dive right into it! 💫
1⃣ For those of you who own the Infinity Watch V2, we regret to inform you that this version has reached the end of its warranty period and is no longer in production. Unfortunately, we don't have the necessary components to provide repair services for this product. We apologize for any inconvenience caused.
2⃣ If you're experiencing trouble pairing the remote control with your Infinity Watch, fret not! We've got you covered. Please refer to the instructional video link provided in the manual and follow the steps carefully. At the 37:10 mark of the video, you'll find a detailed tutorial on how to pair the remote control successfully. Remember, our Infinity Watch manual contains comprehensive instructions and explanations for all its amazing features. We highly recommend watching the tutorial before reaching out for assistance. Unlock the full potential of your watch! ⌚🔓
In the event that you've followed the instructional video and still find yourself unable to connect, it seems you're doing everything right, but sometimes the little details, like a battery not having quite enough 'oomph', can be the trickster in situations like this. While your Infinity Watch might be keeping time like a champ, pairing up is a bit like a magic trick that requires a bit more power. So here's a friendly tip: try popping in a brand new battery. It's often just the boost your watch needs to get that remote control paired and ready to unveil all those wonderful features we've packed into your Infinity Watch. Think of it as giving your watch a fresh cup of coffee to perk it right up!
3⃣ Attention to all customers who didn't purchase their Bluether products through our official channels! Whether you bought them from a magic shop, a distributor, or any other channel, we regret to inform you that we cannot offer a full refund. However, if your product is still within the warranty period, we do have a repair policy in place. For more information and to clear any doubts, please visit our FAQs page at the following link: https://www.bluethermagic.com/pages/faqs.
Now, let's talk about a few recent customer experiences we'd like to share:
Customer 1⃣: We recently had a customer whose local area was affected by a conflict, making it impossible for our delivery service to reach them. Despite explaining the situation, the customer persisted in demanding immediate delivery. We want to assure all our valued customers that we always strive to meet your needs. However, in cases of force majeure or circums
Customer 1⃣: We recently had a customer whose local area was affected by a conflict, making it impossible for our delivery service to reach them. Despite explaining the situation, the customer persisted in demanding immediate delivery. We want to assure all our valued customers that we always strive to meet your needs. However, in cases of force majeure or circumstances beyond our control, we kindly request your understanding and patience.
Customer 2⃣: Another customer purchased one of our watches six months ago and used it for a while. Due to personal reasons, they no longer wanted the product and requested a refund. After a conversation, we discovered that the product itself was in perfect condition. Unfortunately, we cannot provide a return or refund service for reasons unrelated to product quality. We apologize for any inconvenience caused.
Customer 3⃣: We had a customer who purchased one of our watches from a local magic shop. They attempted to replace the battery themselves when it ran out, but unfortunately, due to incorrect handling, the watch stopped working. The customer then demanded a full refund. We asked the customer to send the watch to us for inspection, and upon examination, we found that the battery replacement was done incorrectly, resulting in a lack of contact with the conducting point. We explained the situation to the customer, but they still insisted on a full refund. We want to reiterate that we offer after-sales services, including battery replacements. Additionally, we can only provide return and refund services for products purchased directly from Bluether.
We hope this post clarifies some of the recent concerns and questions we've received. Your satisfaction is of utmost importance to us, and we appreciate your understanding and support. If you have any further inquiries, feel free to reach out to us. Stay magical! ✨✨✨
Bluethermagic FAQs We're always happy to help (you cancontact us here), but the frequently asked questions below might solve your issue sooner: sWarranty for Electronic Products. How long is the warranty for electronic products? Logistics What factors should be considered when choosing a logistics m...
