Lavender Avenue Invitations

TERMS & CONDITIONS
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PRICING

Quotes offered are only valid for 30 days from the date of issue or from the date of the email/message, after which time contact us for new pricing . We always seek to list products with the most competitive prices (all prices are in UK Pounds Sterling). However, we reserve the right to change displayed prices at any time. The pric

es detailed on the website are per one item. We don’t have a minimum order quantity. All item prices (except samples) exclude shipping costs.
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OFFERS

We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined.
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POSTAGE

UK

A £15.oo flat rate shipping charge applies to all orders below £150 within UK (including Northern Ireland and UK Islands) – excluding Samples (check below)

For orders over £150 – free shipping

We post all orders with First Class Signed For service (with delivery time 1-2 working days*) or Parcelforce24 (next day delivery*) depending on the size of the package. With our package deals postage and packaging are included in the order.

*Please note that time frames above are from date of dispatch. INTERNATIONAL SHIPPING

We dispatch international orders by Royal Mail International Tracked & Signed service. Please be aware that additional charges through your country’s tax may be applied. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. PACKAGES – Postage prices are set individually, please contact us for more information about international pricing for packages. Europe

Flat rate of £30 postage cost is added to every order (excluding samples) within Europe. It takes 3-5 working days* to deliver. Rest of the world

Shipping time for the rest of the world (including US, Canada, Australia) is 5-7 working days* with a flat rate £40 for every order (excluding samples).

*Please note that time frames above are from date of dispatch.
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PAYMENT

We accept payments by debit or credit card (Visa, MasterCard, Maestro) through Stripe – a secure payment facility (we do not have access to your card details), bank transfer, PayPal, ApplePay or GooglePay. We start working on your order after we receive full payment (excluding deposit option with package deal)

DEPOSIT OPTION

Deposit option is only available if you decide to buy a package.

50% of given quote is required on placement of the order, of which half (25% of full quote) is non-refundable, since it reserves a production slot, guarantees the prices you have been quoted and covers expenses incurred. You need to pay the balance in full within 30 days the latest from placing the order and before we start to work on second part of your order. There is no hidden cost and the quote agreed at the beginning covers the full order, unless you change your mind about some items and would like to upgrade them during producing process.
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CUSTOMISATION

All our products are handmade, cut, stuck and put together by hand. They are therefore never 100% uniform. COLOURS
Although we try our best to show you colours we offer, actual shades may vary on different screen monitors. In addition, shade variations occasionally occur in different stock batches. DESIGN
Designs are copyright of Lavender Avenue Wedding Invitations & Stationery. You, or a third party, cannot copy or reproduce designs in any part or way. Designs that feature small parts and decorations are not suitable for children.
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SAMPLE ORDER

Personalised samples give you an idea of the print quality, size, colours etc. of our invitations. You can check first-hand how your chosen invite will look in your colours, theme and even with your names and details! Although we will personalise your sample, the proof is not sent beforehand. But if after seeing the sample you decide to order your wedding stationery with us then following the purchase of your invitations you will receive a digital preview of your wording so any changes will be possible then. We always wait for your confirmation before printing as it’s incredibly important for us that you are fully happy and satisfied with your order. We set a flat fee to cover the cost of materials and postage so there is one price for every sample. SHIPPING COST
UK – Free (1st Class postage)
International – £5 (International Standard)
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REORDER

As we don’t have a minimum order quantity you can order additional invitations anytime you want. However, we can not guarantee the previous price and we won’t be able to honour any discounts and bonuses added to original order.
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RETURNS & REFUNDS

Due to the custom nature of our stationery, we offer:

FULL REPRINT on our cost (including postage; we will also refund the return postage cost) if:

- the product is damaged or broken when first taken from its packaging (you must attach digital photos of the damage) – we offer replacement of damaged products. Refunds will only be offered where we cannot provide a replacement product.
- production error happened unnoticeably (faulty printwork such as blurred lettering, insufficient ink application or incorrect hand assembly)
- the layout / product wording is different from the latest digital proof that you approved (including typos)

PARTIAL REFUND OR REPRINT if:

- the quantity of the products delivered is lower than ordered and paid for, then we will create and deliver the balance.
- you approved a proof that has textual error – we offer reprint or order remake at lower cost

To be eligible for refund or reprint you must first return the defective product to us. NO REFUNDS if:

- you have changed your mind about the product or have made an incorrect numbers
- the event was cancelled or changed after the order was already made
- you made errors in spelling or text
- the colour you receive is slightly (not more than 20%) different from the one you’ve ordered (we strongly recommend ordering a sample first)

You have 14 days to notify us of an issue regarding a delivery. Please open and inspect your invitations in detail and notify us immediately if there are any issues. Claims outside of the 14 days’ period will not be considered. We highly recommend all customers order samples of our invitations before placing an order to ensure you are completely happy with the quality and appearance of our invitations. Alternatively, after purchase an order and wording confirmation we can send you one invitation (or other item) before completing all order for you to check the colours and quality. Please remember we do this on request only basis. Refunds can take up to 5 business days depending on your payment methods. You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service) or your local Citizens Advice Bureau.

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CANCELLATION

You can cancel your order within 24 hours of purchase (or until we start to work on your proof) – a full refund will be given in this instance. If you want to cancel your order after receiving first proof, there is a 25% cancellation fee. Cancellation is only available until you approve the digital proofs. Please review carefully the product customisation and printing capabilities prior to placing an order. If you have any questions, do not hesitate to contact us before placing an order. PACKAGE CANCELLATION

If you need to cancel the rest of your package after receiving some part of it, we will recount the quote and subtract the value of sent products (without any discounts). Depending on the work done at the time of cancellation, we will keep 25% of its value as a cancellation fee, or we will refund you the whole quote if you haven’t receive a proof yet.
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PRIVACY

We will only contact you in regards to your order, we do not send marketing emails, or share your details with third parties. We use photographs of completed orders to promote our business. Personal and identifying features (such as addresses and phone numbers) will be concealed on our photographs to protect your identity. Check our Privacy Policy if you have any questions about how we keep/use your personal data.
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PHOTOGRAPHY

We may photograph items from your order for website and promotional use. If you do not wish for your stationery to be photographed this is not a problem but you must notify us before confirming your order.