We’re an Award winning Taxi company, based in Belfast but with depots covering Greater Belfast, Lisburn, Craigavon, Lurgan and Portadown. With 1400 drivers we’re the biggest taxi company on the Island of Ireland and the 5th biggest in the UK. We pride ourselves on the quality of our service with clean modern cars, professional uniformed drivers and the latest technology to allow you to book by App, phone or web and pay by cash, card and account
Our social media pages aren’t monitored live so we don’t take bookings on Facebook, Twitter or Instagram. For the best booking experience, download and book using our APP or call us at 02890 333 333 or 02838 333 888 if you’re in the Craigavon area
I’ve left something in one of your taxis - what do I do?
Complete the lost property form at http://www.fonacab.com/lost-property.php as soon as you realise you’re missing an item. We will keep an eye out for it and will contact you via the contact details you give us there
I’m unhappy with fonaCAB
We’re sorry to hear this and while we don’t like displeasing customers, we will do everything we can to get to the bottom of problems and address the issues. If you would like to complain or offer feedback, please email us at [email protected]
I’m from Craigavon - tell me about fonaCAB in my area
We’ve recently moved into the Craigavon, Lurgan and Portadown area. If you have any questions about fares, bookings, accounts etc you can find many of the answers to your questions at https://sites.google.com/view/fonacab-craigavon/home
I’d love to be a Driver for fonaCAB - what do I do?
Whether you are already a driver for another depot or are thinking of becoming a driver for the first time, you can find many of the answers you’ll need at https://sites.google.com/view/driving-for-fonacab/home
fonaCAB sponsor a lot - how do I apply?
We ask that all applicants complete the same form in the first instance. This ensures that all applicants are treated in the same objective fashion. You will find the form at www.fonacab.com/requests
Why can’t I get a taxi?
There are some times of the week such as rush hour or evening weekends where demand outstrips supply. This can be even more so if the weather is bad, in the run up to Christmas or if there are major sporting events on concerts on. We will always endeavour to provide you with a taxi but sometimes that is beyond us and you may experience delay in booking on either our APP or on our telephone numbers. We advise customers who have specific departure times to contact us and book as early as possible and you will maximise your booking opportunity by contacting us with your requirements at least 24 hours in advance
I’m having some APP problems - can you help?
Sure. Our App is available and compatible for the latest IOS and Android versions. It has been downloaded over 100,000 times and is used on at least 60,000 journeys a week. While we recommend it as the best way to book your fonaCAB, we do have customers who occasionally come up against issues - some of these are addressed below
I cant get registered on my iPhone? - full instructions for registering on iPhone can be found at https://sites.google.com/view/installing-on-ios/home
I’m having difficulty adding a new card? - Most accounts are set up to allow a maximum of two cards. If you have a new one, or are replacing one, you should delete any old or unused cards as you go.
I haven’t received my 4 digit verification code? - Please make sure that the number you have entered is correct. Some users have found that prefixing their number with +44 and dropping the first zero has helped
The App is telling me I’m out of Area - what does that mean? The App is not faulty. This message comes up when you are outside the area that we can take APP bookings from. If you see this message you can still book, but please do so by calling us instead
The timer on the APP is spinning around? This message, and sometimes an error message, will be displayed if we are fully booked at that time and you will not be able to place your booking
The App is not taking my booking? At extremely busy times it is sometimes necessary to pause App bookings until the peak has passed. We appreciate not being able to book might be frustrating, but our experience is that managing extremely busy times like this provides a better experience for our passengers
If you have any questions about the APP, any of the questions raised above, or any other matter, please contact us at [email protected]
