16/11/2021
Operation Manager - Job description
Reports to: Directors and General Manager
Working hours: 40 hours per week - Monday to Friday - about 45 weeks per year
Salary: (negotiable)
Key Responsibilities
The right candidate will be responsible for a group of schools and cafes within the main catering contract, this will include achieving financial targets, employee management, sickness absence management, staff performance and appraisals, complete operational audits and reports etc.
Main Duties
★ Developing excellent working relationships with schools, site-based teams, suppliers, parents/carers
★ Be the main contact from our client
★ To ensure the efficient and effective delivery of catering operations
and designated services to the client organisation in accordance with
the agreement of the contract
★ Attention to details and a Problem solver
★ Monitoring quality level of JPL food, health and safety, food safety,
training needs, procedural compliance
★ Manage the Catering Operation with the available resources within budget and to achieve sales and GP targets
★ Working with the team to develop compliant exciting menus, Allergen information and recipes
★ Motivate, coach and train staff to perform to the highest standards and in line with JPL policies
★ Plan and manage client events like (fairs, open days, staff party, christmas party and inset days)
★ Contribute to wider corporate initiatives.
★ To actively seek and identify opportunities and innovation for business
growth & development with focus on latest food trends and best practices.
Key Competencies
★ Open, honest, enthusiastic and respectful.
★ Excellent communication skills with Customers, Client, Colleagues and Team Members
★ Excellent customer care skills
★ Passionate about food
★ Able to work in a high-pressure environment
★ IT literate (web, email, word, excel, powerpoint)
★ Flexible
★ Resourceful (capable of taking the initiative and overcoming
challenges).
Job Benefits
★ Car mileage or work to work transport
★ Most main school holidays off
★ Laptop