Touched592 Decor and Rental

03/06/2024

17/04/2024

Let's address a recent negative review from a client who opted to discontinue our services less than 90 days before their wedding event.

Event Details

Type: Wedding
Date: July 13th, 2024
Attendees: 110
Services Booked: Planning, rental, and decorating

We advise caution with clients who may exhibit indecisiveness or susceptibility to influence from vendors known for promoting their full range of services, particularly for items not within our scope, such as tents.

Initially, Ms. Delight, referred to as the client, contacted us to inquire about services for her upcoming wedding and received a quote. She expressed her intention to explore other options, which we fully respected.

After a few weeks, Ms. Delight decided to proceed with our planning services. During subsequent consultations vi WhatsApp audio call, we outlined our terms, including a cancellation fee, which varies case by case, and a downpayment to confirm commitment and secure the event date. Following this discussion, a proposal was sent, and a downpayment was made.

Over the ensuing weeks, we maintained regular communication, albeit cautious about divulging intricate details to safeguard our ideas until the event. We were fully prepared to execute the couple's vision within their specified budget.

Despite our efforts, Ms. Delight informed us last night of her decision to engage another vendor for tent rental, prompting us to issue a refund today after deducting consultation and cancellation fee.

For fellow event planners and business owners offering booking-based services, it is imperative to mutually value and respect the invested time. Additionally, it is essential to consider the ramifications of cancellations on other potential clients seeking services for the same date. While maintaining reasonableness, it is crucial to remain realistic and not overly optimistic.

It's worth noting that Ms. Delight had expressed dissatisfaction with several venue options explored previously, citing concerns about budget, upkeep, and suitability.

Reflecting on this experience, we acknowledge the need for heightened awareness regarding clients' shifting preferences and external influences. Despite our extensive efforts, we recognize that our offerings did not align with Ms. Delight's evolving requirements, occurring less than two months before the event.

In conclusion, it is customary for established businesses to implement downpayment and cancellation policies. We regret any disappointment experienced by Ms. Delight and hope that this experience will serve as a learning opportunity for both our business and future clients.

We extend our best wishes to the future Mr. & Mrs. Budhram.

Respectfully,
Khadija

31/01/2024

Inspo dress styles

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The view, this will look great at Lake mainstay. Items available for rent.

29/01/2024

A simple Birthday Party for Princess Jaylene!
Thanks for your support Jay Jay

Book with us for your next event. 601-3134 or 634-2745.

Affordable decor and party planning.
Khadija Belle-Pollard

15/01/2024

How paint can change your space

01/01/2024

Thanks to all those who supported us in 2023; we look forward to making you happy in 2024!

17/12/2023

Season greetings everyone!

A Holiday staff party done right 🎄

Sydney Rahim❤️

04/12/2023

If you’re in the New Jersey area, and need your home decorated for the HOLIDAYS hit us up!

26/10/2023

Big shout out to our team
Kissme Smart - CEO
Alicia Lynch - Belle - Operations Manager/Head Decorator
LadyBev Richmond - Decorator
Shaquille Paul - Decorator Liaison
Devon Pollard - Decorator Liaison

Khadija Belle-Pollard Founder/Decorator/Wedding Planner and Marketing Director
Christi Richmond-Belle - Advisor

26/10/2023

Book with us for your next event. Contact us today for a free estimate 601-3134 or 634-2745.

Decor, rental and consultation for your next events plus referrals to our partnering vendors (Cake, Photography, Food, Venue, and more etc.)

Region No. 2.,
Essequibo Coast, Guyana.

🇬🇾

Melissa Zena Drakes-Persaud
Khadija Belle-Pollard Alicia Lynch - Belle LadyBev Richmond
Kissme Smart Shaquille Paul
Sowiya Lawns And Beach FrontWarm Delights Cake Creations

26/10/2023

One of our favourite couple.
The Persauds

“Once in awhile, right in the middle of an ordinary life, love gives us a fairy tale.”

Thank you for choosing Touched592 Decor and Rental

🇬🇾

Melissa Zena Drakes-Persaud
Khadija Belle-Pollard
Sowiya Lawns And Beach Front
Warm Delights Cake Creations

24/10/2023

Region No. 2.
Essequibo Coast, Guyana. Book with us for your next event. Contact us today for a free estimate 601-3134 or 634-2745
Decor and rental for your next events plus referrals to our partnering vendors (Cake, Food etc.)

🇬🇾 Jaigobin Hotel

Send a message to learn more

23/10/2023

Region No. 2.
Essequibo Coast, Guyana. Book with us for your next event. Contact us today for a free estimate 601-3134 or 634-2745
Decor and rental for your next events plus referrals to our partnering vendors (Cake, Food etc.)
🇬🇾

Alicia Lynch - Belle REB Ronell Belle Warm Delights Cake Creations Khadija Belle-Pollard Devon Pollard Christi Richmond Belle Kissme Smart Shaquille Paul Sophia Belle Lewis

Send a message to learn more

16/10/2023

Cake table decor by us. cake by Warm Delights Cake Creations

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Modest+classy bridal squat…

Wedding Inspo

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Sage, gold and white.

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Mix and match.

Brunch, birthday inspo

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Happy birthday to my big nephew Stevon. Wishing you well forever. As you grow up I pray God’s guidance and favor be with you always. Aunty loves you and is very proud of you thus far. Have a great day to my big boy ❤️