17/04/2024
Let's address a recent negative review from a client who opted to discontinue our services less than 90 days before their wedding event.
Event Details
Type: Wedding
Date: July 13th, 2024
Attendees: 110
Services Booked: Planning, rental, and decorating
We advise caution with clients who may exhibit indecisiveness or susceptibility to influence from vendors known for promoting their full range of services, particularly for items not within our scope, such as tents.
Initially, Ms. Delight, referred to as the client, contacted us to inquire about services for her upcoming wedding and received a quote. She expressed her intention to explore other options, which we fully respected.
After a few weeks, Ms. Delight decided to proceed with our planning services. During subsequent consultations vi WhatsApp audio call, we outlined our terms, including a cancellation fee, which varies case by case, and a downpayment to confirm commitment and secure the event date. Following this discussion, a proposal was sent, and a downpayment was made.
Over the ensuing weeks, we maintained regular communication, albeit cautious about divulging intricate details to safeguard our ideas until the event. We were fully prepared to execute the couple's vision within their specified budget.
Despite our efforts, Ms. Delight informed us last night of her decision to engage another vendor for tent rental, prompting us to issue a refund today after deducting consultation and cancellation fee.
For fellow event planners and business owners offering booking-based services, it is imperative to mutually value and respect the invested time. Additionally, it is essential to consider the ramifications of cancellations on other potential clients seeking services for the same date. While maintaining reasonableness, it is crucial to remain realistic and not overly optimistic.
It's worth noting that Ms. Delight had expressed dissatisfaction with several venue options explored previously, citing concerns about budget, upkeep, and suitability.
Reflecting on this experience, we acknowledge the need for heightened awareness regarding clients' shifting preferences and external influences. Despite our extensive efforts, we recognize that our offerings did not align with Ms. Delight's evolving requirements, occurring less than two months before the event.
In conclusion, it is customary for established businesses to implement downpayment and cancellation policies. We regret any disappointment experienced by Ms. Delight and hope that this experience will serve as a learning opportunity for both our business and future clients.
We extend our best wishes to the future Mr. & Mrs. Budhram.
Respectfully,
Khadija
