07/31/2023
Lengthy post ahead - just a heads up.
I’ve owned Modern Comfort Events for almost two years now. In the past two years, there have been some amazing highs.. and some extreme lows. At a time like this, the lows are always what seems to be the most talked about amongst the crowds.
I’m sure that everyone has seen the latest review regarding my company - so it should come as no surprise that I am admitting to my last wedding performance being subpar, and that is putting it extremely lightly. While I do not feel as if an explanation/apology of any sort is due to anyone other than the family involved, there has been some outlandish things thrown out about me from everyone who seems to know nothing about who I am as a person.
There are many factors in play when it comes to wedding days. Being in the Wedding/Event industry in general is not for the faint of heart.
This wedding day began and ended in an unimaginable way for me and the team member I had with me that day. I know that I have provided better service. I know that I have provided some beautiful spaces for people to share one of the most important days of their lives. Most importantly, I know that I did not live up to that potential in any way for this wedding day.
This family is dear to my heart, and my work did not reflect that.
I am not too proud to admit to failure, defeat, and own up to my mistakes. While I am a very stubborn and strong willed person by nature, I know when I messed up… and I really messed up here. I did not provide the wedding day that I know I am capable of and I do not take any of this lightly.
I am not denying that fact, running from the review, or even making excuses. There are NO excuses. This family and couple deserved better, and I failed them by not providing that for them.
I am making this post to publicly apologize to this family. I am truly so sorry, from the bottom of my heart. Nothing that transpired on the wedding day, or the days following it has brought me any ounce of joy. I cannot imagine the hurt and wave of emotions that I have caused them. All of which they did not deserve and I hope that it is realized that it was furthest from my intentions to have this wedding unfold the way that it did.
I am human. And as much as I wish I wouldn’t, I do make mistakes. This was just one of my bigger mistakes made to date and there is no way to undo it.
To touch more on the fact that there have been some outlandish things said/thrown out about me, I would also like to state that I have nothing to hide from my clients. I am many things, but a liar/scammer/thief are things that I am not.
The people who know me can attest to those facts over and over.
I would never stoop so low as to purposefully hurt anyone.
I take ownership and responsibility of the decisions I make, and will continue to do so in honesty.
There are definitely things that I can improve on, a big one being my communication, especially in this industry.
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Just to clear a few things up:
* I have already taken full and complete responsibility for the mess ups on this particular wedding day. I have also already personally apologized profusely to this family.
* In addition, if I have had any other clients who have negatively experienced services with me, they have received the same sincere apology and ownership over my mistakes.
* There was absolutely zero malicious reasoning or intentional harm towards the mistakes that happened on the Steele wedding day in any way. To assume as much is a direct contradiction of who I am as a person, my character, and feelings towards others - especially my clients, family, and friends.
* There was a meeting held between myself, the bride, and mother of the bride earlier in the day on Friday. This meeting was held with the intention of discussing the refunded balance that they are owed, and rightfully so, as well as discussing the wedding day in full. They will be receiving a refund for the damages that I am able to reconcile - I cannot financially reconcile the damages that occurred of non monetary value. This meeting was not mentioned in the review post, so it is easy to assume from the outside looking in that I have not taken responsibility or apologized profusely for the hurt that I caused, when in fact I have.
* I also explained the wedding party florals, the full reason as to why I left the Reception early, and many more things in full that I was not able to explain for them on the wedding day due to the timing of the events unfolding.
* As the owner and main representative of this company, it is never ideal for me to leave the venue on a wedding day. At the meeting Friday morning I did discuss, in detail, the reasons why I had to leave. We also discussed reasons as to why I left pertaining to the wedding day itself, like grabbing a last minute requested cake stand or a neon sign that was switched (on the day of the wedding) from what was on the invoice.
* Now, to address the accusations and assumptions that I intentionally made a mess of this wedding because I was a jealous of them, or even a jealous ex who was after their relationship… While I have celebrated/congratulated their life events with them in the past - engagement, baby shower, etc. I am not jealous of their life in any way. I have no idea how people would truthfully take it to that extent. Now, that is NOT to say that they do not have a wonderful life, because they do. They make a beautiful couple and their children are just as beautiful - they have made a wonderful life for themselves and I am truly happy for them. I am not after anyone else’s relationship, I am happily married and building a life of our own.
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I have worked with many different vendors over the last few years and I am so grateful for the opportunity to have done so! I have lived and learned so much about this industry over the last few years, and while this wedding will be one of my biggest regrets, it will also stand as one of my biggest learning experiences.
Despite what I have experienced in my personal life, my family has consistently instilled in me one thing - perseverance. And while my family has come to my defense a few times over the last few days on this app, this is my business. This is my company and I take full responsibility for my mistakes.
Modern Comfort Events will be taking a break.
It may be months, may be years, that is still uncertain at the moment.
As I said, being a part of the wedding industry is not for the faint of heart. I am not running from this because I do have a deep rooted passion for this industry - I am just taking time to reassess, adjust, and move forward one day at a time.
Kindest Regards,
MaryGrace Cauley 🤍
