04/14/2021
Medisafe is the leading digital therapeutics company providing medication management solutions for patients across the healthcare continuum.
We create easy-to-use, personalized technology that helps people better manage their medications, and offers healthcare companies meaningful insight into their daily behavior. Our team is growing and we are looking for a talented Customer/Partner Success Manager to join us!
The Customer/Partner Success Manager will be responsible for successful implementation, ongoing client management, KPI achievement, program renewal, and feature upsell ensuring timely and profitable results for both our customers and Medisafe.
RESPONSIBILITIES
Skilled project and client relationship management to drive measurable financial and strategic results for our clients (pharmaceutical industry, pharmacies, payers, healthcare systems, associations, and enterprise technology companies) and Medisafe ensuring renewals and product enhancement upsell.
Manage the client to maintain scope creep, assess risk, ensure renewal and upsell of new and valuable functionality
Ensure client satisfaction and retention so each is referenceable and a Medisafe raving fan.
Gain a deep understanding of Medisafe platform functionality, capabilities and value
Gain a deep understanding of client staffing, organization chart, buyer priorities and uncover opportunities to cross-sell Medisafe platform to additional business units, brands, and regions within a client’s organization.
Work with client to create, plan and execute marketing programs that expand user adoption to Medisafe and client’s products, achieving/exceeding growth KPI goals for both Medisafe and our clients.
Collaborate with the client project team to establish trusted advisory relationships, foster consensus, and resolve organizational barriers.
Act as “General Contractor” with Medisafe cross-functional teams ensuring timelines and project scope are met. At all times, protect the interests of Medisafe and its team members.
Ensure routine documentation of product deployment, workflows, analytics, team processes, etc.
Work with the VP Partner Success to build and scale Medisafe capabilities and cross-client efficiencies.
Synthesize user and client feedback into clear and actionable recommendations to impact Medisafe’s broader strategy, business model, and business development.
Assess, mitigate and communicate to the VP Partner Success any risk in renewing existing contracts.
Exhibit at conferences, attend association events and otherwise act as an ambassador for the Medisafe brand.
QUALIFICATIONS:
Our ideal candidate has:
Bachelor’s degree
3-5 years of healthcare experience. Digital Health and/or Pharma experience is a plus.
Exposure to large, complex organizations - heavily regulated, often bureaucratic organizations with track records for getting them to move more quickly.
Strong track record of establishing long-term relationships with key influencers in the healthcare space.
B2B experience is required; B2B2C and B2C experience is a plus
Attention to detail is critical for best-in-class service delivery
Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Analytically grounded with experience using relevant software for measurement, project management, analysis, and optimization.
Independent, self-starter who thrives in startup environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.)
Mission-driven and motivated by helping people live longer, healthier, and happier lives
Embraces diverse cultures throughout the world
Willing to travel up to 10-25% nationally and potentially internationally
WHO WILL BE THE RIGHT MATCH FOR US?
High Standards and Accountability: Acts with the highest level of integrity and delivers personal and team performance that is nothing short of the best
Organization and Planning: Plans, organizes, schedules and budgets effectively to ensure all milestones are delivered on time and within budget
Persistence: Demonstrates tenacity and willingness to go the distance to get things done
Persuasion: Able to convince clients, clients, and colleagues to pursue a course of action
Collaboration: Proactively engages peers and others to establish trusting, productive working relationships and collectively tackle business challenges
If your idea of Customer/Partner Success is rooted in intrinsic motivation to help others find solutions to their challenges, we should talk.
This position is located in our MA office. For the safety of our employees, we are currently working remotely and will return to the office when it is safe to do so.
Compensation depends on skills and experience. Medisafe offers a generous health plan, 401(k), employee discounts, and other benefits. We focus our attention, time, and energy on improving the lives o
