10/07/2021
LSG Sky Chefs, is a subsidiary of the Lufthansa Service Group (LSG) and a global leader in airline catering services, providing 696 million meals a year to more than 300 airlines at 214 airports in 54 countries in all 5 continents. Our local Customer Service Center is considered to be LSG Sky Chefs’ flagship facility in North America and is based in Des Plaines, near Chicago O’Hare airport, one of about 40 facilities in North America.
Job incumbent ensures control, maintenance and continuous improvement of all activities in production operations according to customer needs and requirements, within Customer Service Centers (CSC) and in accordance with the corporate team. Responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC.
Key Interfaces: (internal, external)
Internal: Operation/Production, Procurement, Human Resources, Quality and Safety Managers.
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Airport Operations
Managing Business
• Implement department short -term operation plan in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations.
• Oversee the department economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements.
• Support and implement the principles of Lean manufacturing
• Provide data for the development of an annual business plan and budgeting for department
• Ensure optimal deployment of human, technical and material resources in the department
• Ensure that department work methods are in line with the company’s standards and customer contracts
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Implement and sustain the LSG Production System in areas of operation
• Ensure par levels of customer inventory and customer specific goods to provide required service
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Investigate customer quality issues, develop and implement corrective actions
• Participate in the daily operations briefing
Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed.
• Manage, guide, motivate and develop the subordinate employees within the Human Resources Policy.
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team.
• Make the company's values and management principles live in the department(s).
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.
• Participate and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, LSG Production Systems, Employee Safety.
Required Skills:
• Bachelor’s degree in Business, Production Operations, Logistics or other
related field OR equivalent experience required.
• In addition, five to seven years directly relevant operational experience required either in high volume Manufacturing / Assembly operations, Food Production or Transportation.
• Strong presentation, communication, training and interpersonal skills.
• Proven track record in Lean manufacturing and success in implementation of
re-designed processes.
• Ability to develop and lead others to obtain desired results & achieve budget.
• Experience in managing a manpower planning and scheduling tool (i.e. VPS)
• Strong knowledge of Occupational Safety and Health Administration (OSHA),
FDA, United States Department of Agriculture (USDA) and Environmental
Protection Agency (EPA) regulations.
• Strong knowledge of Good Manufacturing Practice (GMP) and HACCP
Guidelines.
• Excellent analytical and conceptual skills.
• Demonstrable record of understanding and meeting customer expectations.
• Proven track record of understanding the drivers of product and labor cost
Variances.
• Good knowledge of Microsoft Office and Windows-based computer applications.
