08/06/2023
The primary objective of the stadium staff is to provide a top-notch fan experience. The staff must have a customer-centric mindset and care for every little detail to make visitors feel comfortable and enthusiastic about the game. Here are some key responsibilities and tasks:
Ticketing and seating management: One of the primary tasks of the stadium staff is to manage ticketing, including the entry and exit of fans, the arrival of VIPs, and maintenance of reserved seats.
Fan management: Staff must manage the fans and ensure they follow stadium rules. This requires enforcing visitor codes of conduct, managing queues, and providing directional support in the stadium.
Resolving issues: Should there be any problems or complaints, visitors should feel free to report them to the stadium staff, who promptly resolve them quickly.
Crowd control: During big games, it’s not uncommon for the crowds to get excited and try to rush onto the field. The staff must ensure that the visitors are safe and enforce the stadium’s rules to prevent unwanted incidents.