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With a strong background in business management and customer service, I know focus on small businesses, predominantly florists, helping them increase their turnover and manage customer relations

11/05/2022

Do customer complaints scare you?
Do you struggle to deal with complaints effectively?
Have you had a customer complaint knock your confidence?

If you have answered yes to any of the above then this course is for you.
Our course is aimed at all business types offering a service or product to the general public.
In less time than it takes to watch an episode of your favourite Netflix series this short course will help you deal with a variety of different customer complaints, defuse angry encounters and even turn a complaint into a positive marketing tool.

Find out more at www.floralknowhow.com

11/05/2022

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Handle complaints like a pro
Handle complaints like a pro

Do customer complaints scare you? Do you struggle to deal with complaints effectively? Have you had a customer complaint knock your confidence? If you have answered yes to any of the above then this course is for you. Our course is aimed at all business types offering a service or product to the general public. In less time than it takes to watch an episode of your favourite Netflix series this short course will help you deal with a variety of different customer complaints, defuse angry encounters and even turn a complaint into a positive marketing tool. Find out more at www.floralknowhow.com

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