22/02/2023
Our experience with SendFlowers went kind of like this...
Order Valentine's Day flowers about 10 days in advance of Valentine's Day .
Pay the up charge for holiday delivery.
Call in the day after the order is placed to confirm the delivery instructions. Speak to a customer service rep who tells me the flowers will absolutely be delivered on Valentine's Day. Ask if it's possible to know what florist will be delivering, as the location is a landmark and I can help them find the correct door. Get told that for privacy concerns that information is confidential.
Receive an email halfway through the day on Valentine's Day telling me flowers won't be delivered. That's right... about halfway through the day. When it's too late to do anything at all about it.
Realize it's not privacy concerns that kept them from telling me who the local florist was..it's so they they can scr*w the customer with anonymity.
Start trying to reach a customer service rep. Call, text, message - use all the contact avenues provided on the website. Put on endless hold, probably because other pi**ed off people are tying up the lines, and when I finally reach someone get told they'll give me 10% of my money back. And maybe deliver the flowers - the exact same flowers, but a day older - tomorrow. Or the day after .
Head explodes.
Spend the next several hours arguing with unengaged, outsourced, barely fluent customer service reps who try convince me that having old flowers delivered a day or two after Valentine's Day is the same as having fresh flowers delivered on Valentine's day. Finally get it through their heads that I want a full refund.
See the refund on my PayPal, just before another agent cancels it.
Repeat speaking with unengaged, barely fluent, outsourced customer service reps.
Five days later finally see a refund of the full amount. Eventually an email shows up offering to deliver a " we're so sorry" bouquet from the same loser local florist that scr*wed me on the holiday. No thanks. ( though I kind of regret that decision now as it might have been the fastest way of seeing who in town just doesn't care about their customers. But we'll find out. )
