19/05/2023
I've been struggling with the delivery issue for a day now.
By default, delivery is free for our customers. It's already included in the price. This allows us to deliver your letters to Canada and New Zealand, just as we do to Germany.
But you still have to break your head over the delivery, because sometimes the mail, unfortunately, messes up... It happens, as in any huge system. Some cog breaks and you have to deal with it. So for the convenience of our customers we add the ability to track the envelope in transit.
In terms of timing, the first letter is sent within 1-3 days from the date of subscription. Then, depending on how far you are from Poland (this is where your letter will fly from), you should expect the letter within 2-3 weeks at most. We try to make sure that this is the case for all letters. We apologize if in some cases you have to wait a long time for your envelope.