19/10/2024
Hi, I’m Susanna! I’m the owner and lead event planner and designer at Lumi Accents LLC. Some of you may know me, but some of you may not, and as I have these amazing photos taken by at the grand opening, it was time to do another intro.
Instead of the typical introduction with fun facts that you can find on previous introduction posts, I thought it was important to talk about my shortcomings. As someone who is a perfectionist and people pleaser, I try to have my team plan and be extremely organized for each event. We create so many documents and designs for each event that it fills a thick binder. However, just as any human does, I have made mistakes. If you’ve worked in events, you know that there are always unpredictable things that happen before, on, after event days. Usually they are small surprises that are fixed very quickly without the client even knowing but sometimes vendors make mistakes, venues make mistakes, miscommunications happen, so my team and I need to resolve the issues. However, once in a blue moon, larger miscommunications happen. When this happens my team and I try to resolve everything but sometimes the reality is that you can’t. The difficult part about events is that they only happen once so there is no repeat option, no do over. This is only one of the reasons why events can be so stressful.
So what do I do as an event planner when I make mistakes? The first thing I tend to do is look at past communications with the vendors and clients to see what was agreed-upon earlier and then I apologize. I apologize no matter if the miscommunication or misunderstanding was due to my team and I, a vendor, the venue, or the client, and try to find a resolution to the mistake.
Some thing I have been trying to work on lately, is to not take mistakes personally. As someone who tries to create each event to perfection, and please each person involved, when mistakes or miscommunications happen, it does affect my mental health. I have been trying to remind myself that I am human and that my team and I try our very best for each event.
What’s your biggest shortcoming and why?