ThunderTix

08/09/2023

Square continues to work to resolve issues with credit card processing. You can monitor the status and updates at the link below.

Welcome to Square US's home for real-time and historical data on system performance.

03/09/2023

Moneris payment gateway is experiencing an outage on payment processing. This only applies to organizations in Canada using Moneris as the payment gateway with ThunderTix.

September 3, 2023 at 8:44 AM New

Moneris is experiencing technical difficulties affecting the payment processing capabilities for some of our merchants. Those impacted may experience slowness or intermittent timeouts when processing transactions on Moneris Go, PAYD and ecommerce solutions at this time.

We are working to resolve the problem as soon as possible.

Please see their status page with the above message below:

Moneris is experiencing technical difficulties affecting the payment processing capabilities for some of our merchants. Those impacted may experience slowness or intermittent timeouts when processing transactions on Moneris Go, PAYD and ecommerce solutions at this time.

01/09/2023

Coupons are an excellent way to motivate customers that are on the fence to purchase tickets. Take a look at the guide we compiled on coupon strategies to increase event attendance.

Learn ways creative ways to offer coupons for live events and performances to not only fill the theatre but to also increase revenue.

22/08/2023

Looking for ways to convert single ticket buyers into loyal customers? Consider a flex pass for your next season of events.

Does your organization need new ways to increase attendance and season subscription purchases? Increase attendance with a Flex Pass.

04/08/2023

Have you ever considered at your local theatre? You might scan tickets, be an usher, work the ticket office, etc. Being a volunteer usually includes great perks!

The article below discusses ways organizations bring in new and the types of benefits you might get helping at your .

Does your performing arts organization need ways to attract and retain volunteers? We review ideas on how to keep your volunteers happy.

18/07/2023

Pay What You Can (PWYC) pricing offers a way for people to pay an amount based on their perceived value of a ticket.

Pay What You Can to Increase Revenue | Does your organization need a way to increase ticket revenue? Use PWYC.

15/06/2023

Make it easy for theatre-goers to donate! Position a QR Code in the lobby that goes directly to your preferred fundraising campaign.

Does your organization need a way to increase donations quickly and easily? Use QR Codes to increase fundraising revenue!

17/04/2023

Using Square as your payment processor? We now support monthly recurring donations for your fundraising with Square!

28/03/2023

Congratulations to Cyndi and Joey at the Chicago Magic Lounge for this awesome TV coverage on WGN news in Chicago!

Courtney Spinelli takes you inside the world of Chicago magic in Andersonville.

23/03/2023

Sending prayers to one of our own TT organizations for a full recovery. ❤️‍🩹

Our worst day ever at a place we love

21/03/2023

450.
The number of completed feature requests -- all from the great suggestions of our users!

06/03/2023

March Madness - Week 1 newsletter was sent. Inform your team about new tools!

27/02/2023

Community theatres and performing arts venues world-wide have seen a drop in season subscribers ever since 2020. Increase subscription sales this season with advanced planning and creativity in your performance bundles.

Increase season subscription renewals this year by offering a way to renew online with the same seats as the previous season.

15/02/2023

Need to offer a password-protected pre-sale to a limited number of customers -- like VIPs or members?

Set up an event pre-sale with your own password before opening up ticket sales to the general public!

Learn more here:
https://admin.thundertix.com/discussions/663

20/09/2022

For non-profit performing arts organizations, every penny counts. When you enable rounding in ThunderTix, patrons are asked if they would be willing to round up their order to the next $5 increment.

The image below shows that for 5 of the last 6 ticket orders, every donation came from rounding up!

As of today, we now show Donations at a glance on the Orders page of your box office portal. Another wish (feature request) granted. 🧞‍♀️

13/07/2022

We know how important it is to keep track of ticket sales. Now from the reports dashboard, you can get a snapshot of ticket sales from yesterday and today!

Additionally, the 12-month comparison will show an improved breakdown by month showing last year's sales compared to this year's!

Watch those sales soar 📈

12/07/2022

As a musical theatre nerd, what is the biggest misconception people have about your role?

Happy Tuesday!

07/07/2022

Happy Friday junior as we like to call it 😄

The ThunderTix team is headed into Friday like Maria in the mountains! Other than our awesome customer support team that will be here to answer any questions that crop up over the weekend.

What performances do you have taking place this Friday?

06/07/2022

Enable your patrons to follow your event schedule by embedding an email sign-up form on your website! All patron data collected will be saved in your private customer relationship manager through ThunderTix.

What events are you excited to tell your patrons about?

05/07/2022

Happy Tuesday from ThunderTix! What events do you have going this week?

30/06/2022

Do you know the difference between theatre and theater? If not, no reason to feel like a noob! Check out our blog explaining the difference:

https://www.thundertix.com/blog/what-is-the-difference-between-theatre-and-theater-and-the-root-etymology-of-the-words/

28/06/2022

Square is now available as a payment gateway option at ThunderTix!

For our current users, you can get connected using the 3-in-1 Square Terminal from your box office. Connect your Square account to ThunderTix through the Gateway tab of your ThunderTix Account Settings.

Get started with Square today: https://squareup.com/t/cmtp_performance/pr_developers/d_partnerships/p_ThunderTix/?route=

23/06/2022

Now you can customize your eTicket per event at ThunderTix. Upload your own themed ticket background, or choose from a library of backgrounds available. You can even swap out the logo per event now allowing venue rentals to brand their own ticket.

Each element of the ticket now comes with font selection, size, and colors! Add a custom message, design your advertising space, and the variations are endless.

For our current users: the eTicket template designer has moved. It can now be found under the Ticket Delivery tab of each event. Head over to your Event Manager, click Manage, and then select Ticket Delivery to start customizing each event's eTicket!

22/06/2022

Do you want to provide a coupon code in a post-event email to entice customers to return for your next event? Now you can with ThunderTix!

Promoting your next event to former patrons is easy! Simply navigate to your Revenue Builders, click Coupons, and choose Get Code for the corresponding event that you wish to promote. Then click Copy Code and paste pre-formatted links into your promotional emails. Once patrons follow the link, discounts will automatically be applied at checkout!

21/06/2022

Do patrons ever arrive at your sold-out performance wishing to purchase a refreshment or your branded merch? Now you can make that sale within ThunderTix for easy and accurate reporting all in one place!

It is simple: navigate to your Event Manager, click Manage, and we will display a yellow cart to process product orders. Happy selling!

20/06/2022

Happy Juneteenth from ThunderTix!

01/06/2022

Sell your merchandise and concessions even when your event has completely sold out!

Thanks to Sightsailing of Newport - Home of Schooner Aquidneck and the Harlem Wizards for pushing us to make this happen!

From your box office admin portal, head to the Event Manager and click the "cart" button for any sold-out date. Use ThunderTix as an on-site Point of Sale at your merch table or concessions stand.

26/05/2022

The best way to find out if a product is going to serve you well is to ask the existing customers. We are pleased to announce that ThunderTix was listed as the most recommended ticketing software of 2021 by Software Advice!

24/05/2022

ThunderTix is thrilled to announce that as of 2022 we have been listed as a category leader in ticketing software on GetApp. We work every day to make event management easier for you!

19/05/2022

Today, our front-range staff attended the Cultural Organizations Virtual Summit hosted by Colorado Business Committee for the Arts. We learned that while the economic activity produced by the arts dropped on many fronts from 2019 to 2020, one thing increased: GIVING!

Did your venue or region experience an increase in giving from patrons? We are curious to learn more about your fundraising processes. Over the last year, ThunderTix has added many new options for fundraising such as creating campaigns, encouraging donations at checkout, and importing patron donation history for clear reporting.

What does your venue need to capitalize on this wonderful trend?

Image courtesy of Colorado Business Committee for the Arts