Creations by Eve & Party Rentals

We work via email in order to exchange photos and will only exchange pricing in writing. This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or outside of business hours. What areas do you service? We service Los Angeles, CA and surrounding areas within

a 15mile radius of 90041. Can I meet with you at my event space? An on-site consultation is available for an additional fee, this fee is waved if you will be booking one of our venue locations. How far in advance should I place my order? Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule to prepare your order. What is the delivery fee? Delivery fees vary on the delivery location and time of day. Can I pick my balloons up from you? We offer balloon delivery and scheduled curb side pick up

Do prices include removal of decorations? No. An additional fee will apply if you would like us to remove the decoration for you. Please notify us when booking if removal is needed. How do I pay for my decoration? Payment through Venmo or Zelle is due upon placing the order. What is your cancellation policy? Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders canceled less than 30 days from the event are not eligible for cancellation, no exceptions. Refunds are not provided on any orders. How long do balloons last indoors? Many air filled balloon designs can last weeks indoors! Please note that a space with doors and/or windows open to the outside is considered outdoors because wind, humidity, sunlight can and will affect the balloons. The longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time. How long will my helium balloons float? All helium balloons will generally float for at least 2-3 days if indoors. Again, the longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time. How long do balloons last outdoors? Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons. Are balloons biodegradable or can they be recycled? Yes! Our latex balloons are made of natural materials and are 100% biodegradable. They biodegrade at the same rate as an oak leaf! Foil balloons, however, are NOT biodegradable but are able to be recycled. Please do NOT release any type of balloon outdoors and dispose of them properly. I bought some balloons from somewhere else, can you inflate them for me? No, we can not guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your design. It's more time and cost effective for you to order the balloon decoration from us using our balloons. We have something for every budget, would love to hear from you!