Faye Cardwell : Guiding Growth, Creating Connections

03/09/2025

You're so excited to have started your business : the website, the logo, the offers.. But where are the clients?

I realise there'll be some service providers out there who may not agree with what I might write here but...

When I talk to the newbie entrepreneurs in the WEM community in Munich, finding FIRST clients is one of the challenges that stands out because...

1) We're told we need a perfect website that truly reflects our brand

The reality : We reflect our brand more than anything else. People will decide to work with us if they know, like and trust us and whilst that can come with a gorg website and logo, it's not the deciding factor.

2) We tell ourselves we need another course / qualification to be "really ready"

The reality : fear of failure in front of something new is normal. Self-employed people learn on the job just as they do in employment. Take the opportunity even if you don't feel 100% ready. You can only learn and grow.

3) Ad's are the best way to get to people

The reality : They are when you're 100% sure you're tuned in to what your customers want and you can only know that once you've had your first clients, otherwise, it's expensive research.

The reality is that we think we need magic strategies and money to get those first clients but the reality is they're closer than we think.

If you or anyone you know has started their entrepreneur journey and are looking for those first clients, let them know about my workshop : How to find your first Customers, Tuesday 9th September. I'll leave the link in the comments.

29/08/2025

Finding your first clients can feel like climbing Everest without oxygen.

👉 When you do get in front of a potential client, you realise afterwards that you didn't quite say the thing you should have..
👉 You spend weeks fiddling with a website (which is way less scary..)
👉 And when you're feeling brave again you post on socials to be met with... crickets
..cue to return to the things that feel easier..

Been there.

But the good thing is : finding you first customer(s) doesn't have to be an epic mission.

The best news? You don’t need a tonne of followers, paid ads, or a flashy website to land your first clients.

You need clarity and connection.

That’s exactly what I’ll be teaching in my free workshop: How to Find Your First Customers – (Without Torturing Yourself!) on Tuesday 9th September.

✨ Comment CUSTOMERS below, and I’ll send you the link to join.

26/08/2025

DO YOU SPARK THE ICK?

Serious question. I see these tactics almost every day, so maybe it’s time to pause and think: how are our actions actually landing on the other side? Are we just being “aggressive because times are tough,” or are we doing more than that — turning potential clients away?

It’s worth a moment to consider.

We always talk about conversion rates, but what about the other extreme? Perhaps it’s time to take note.

Some possibly ick-inducing moves:

- Cold-calling for a market research call 5 mins after a phone number was given on the pretence of sending a reminder for a workshop.

- Mass-spamming every single offer to all your WhatsApp contacts (or at least not to the right ones)

- Unsolicited emails that start with, “Did you read my last email? You really need to do this…” — um, that was called ignoring cold-mailers - and it'll continue...

What really works? Connection.

Building trust

Reaching out with a personal offer because you know someone will actually love it

Taking a minute to understand who they are and what they want and need to hear.

Offering help or a useful tip when it’s needed on a public post, not jumping into DMs like a spring lamb.

Do that consistently, and you’ll build the ultimate trust fund. And like all good trust funds, they'll pay off for years. 💡

I'd love to hear if I'm the only one turned off by all this..

17/08/2025

𝗪𝗵𝘆 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗶𝘀 𝘄𝗼𝗿𝘁𝗵 𝟭𝟬𝘅 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗶𝘁 𝘁𝗮𝗸𝗲𝘀

I learned this the hard way when I first tried to launch an online wine course.

For days, I wrestled with the messaging. I wanted it to feel inviting, professional, and fun—but kept coming back to a bland “Learn about wine.” Exciting? Not really. Sign-ups were modest.

Then the lightbulb moment came: I needed clarity, not fluff. I got super specific about the pain point my audience (wine lovers who don’t necessarily know much about wine) were feeling:
“Ever find yourself picking up the same bottles because the diversity of wine just feels… intimidating?”

I then told people exactly what I’d help them solve and how I’d do it. Result? Sign-ups multiplied tenfold in just a few days. 🎉

The lesson? (And this isn’t just about wine—it applies to any business communication):
✅ Identify the real problem your audience feels, using their own words.
✅ Spell out exactly how you’ll solve it.
✅ Avoid vague promises.

That clarity makes the difference between crickets and conversions.

Right now, I’m applying the same principle to my upcoming mentorship program, Align & Ignite—helping entrepreneurs untangle their messaging, connect authentically, and see tangible results. Sales page launching soon… if that sounds like something you could use, drop me a DM and let’s chat.

(And yes, that wine course? It was fun. I ran it live and am now toying with turning it into a mini audio course you can listen to on your commute. Watch this space!).

12/08/2025

How did a wine shop achieve a +40.4% increase in turnover last year?

In November 2023, I started collaborating with a wine shop in Munich with an idea that I'd give them a hand with marketing and events. I was eager to see another side of the wine business and learn more about consumers and how they choose wine so I could better serve my wine clients.

What started out as "writing newsletters and putting events together"
turned into much more.

The result? At the end of 2024, we registered a 40.4% increase in annual turnover. For a retail outlet in a market where consumption is actually declining, it was pretty remarkable.

How did we do it?
The key drivers were:
- Clarity on positioning: We started owning our niche and building a reputation around it.
- Clarity on what moved the needle: We eliminated operations that didn’t make financial sense, raised prices on profitable offers, revised margins, and started segmenting our products to generate more revenue.
- Stronger customer loyalty: We built deeper relationships with our loyal customers and crafted a communication strategy that was authentic, relatable, and connected.
- Operational improvements: We streamlined manual tasks and implemented standard operating procedures, invested more time in training the part-time staff so they were better equipped to deal with all situations.

Why am I sharing this?

Because sometimes the obvious things aren't the easiest things to put into place. Sometimes you're just too busy trying to survive that it's hard to have a chance to actually see what needs to be changed.

This experience was a turning point for me. It made me realise that I don’t just want to help one business achieve these kinds of results—I want to help many.

Which is why I’m launching Align & Ignite—a 9-week program that combines workshops, co-working, and 1:1 mentoring sessions to give solopreneurs the clarity and actionable plan they need to thrive in their business.

If that sounds like something you’d be interested in, drop me a comment or send me a PM, and let’s set up a coffee chat. I’d love to tell you more about it!

13/05/2025

Chianti Classic Verkostung 2025 : 30 wineries, 1 Masterclass, 1 Seminar on olive oil, 1 tasting room dedicated to the Gran Selezione wine, 1 Vin Santo station, 5 wine walks and a lot of happy people at the end of the day. Thank you Abbie Louise Photography for capturing the essence of this event.

10/03/2025

Heading to ProWein? I will also be there on Sunday 16th meeting friends and clients. If you would like to meet, just drop me a line.

If you're around on Monday 17th, I would like to invite you to join the Friuli : Masterclass & After-Fair Party :

1) Masterclass with Professor Paolo Sivilotti from 2pm to 3pm in the Masterclass Forum : Hall 12, stand D02.

Discover the wines of this diverse region of Italy's north-east spanning rich terroir over mountains, hills and plains. Join Professor Paolo Sivilotti for a sensory journey through different labels that illustrate the variety and richness of this fascinating region. The session will be held in English.

2) Friuli's after-fair Party!

As the second day of Prowein closes, the party starts at Friuli. Join 39 wineries in Hall 15, booth E32 for music, regional delicacies and exquisite wines. DJ set will start at 6pm and go on to 10pm. The more the merrier but registration is appreciated.

I'll drop the link for registration in the comments or you can also find it in Friuli : Masterclass & After-Fair Party

22/01/2025

Always an immense pleasure to organise Slow Wine's presentation and tasting in Munich 🤩, held yesterday at the Enoteca in Eataly.

We had over 200 trade professionals and 40 wine lovers in the Enoteca yesterday to discover the wines of the 28 participating wineries. The main comment I hear when people leave has always been "wow, what an amazing selection of wines". That's thanks to Slow Wine for recognising the wineries that are doing an amazing job of interpreting their terrroir.

Thank you so much to those of you who made it - on either side of the table - and to Abbie Louise Photography for perfectly capturing the essence of the event.

15/01/2025

Zwei weitere kommen auf die Liste... Ihr findet Ferrari Trento und Cantina Giuseppe Sedilesu auch nächste Woche bei Slow Wine München 2025.

Noch nicht angemeldet? Das Masterclass-Programm wurde heute Morgen veröffentlicht. Tickets für den Fachhandel sind über den Link auf der Veranstaltung erhältlich.

E’ una storia familiare, di vignaioli e della loro passione, che affonda le radici nella tradizione.

08/01/2025

Eines der Weingüter, die mit ihren hervorragenden Weißweinen an der Slow Wine München 2025 teilnehmen. Ein Wahrzeichen und Pionier des Weinbaus im Südtiroler Eisacktal 🤩

Il Kerner festeggia 95 anni: nato dall’incrocio di Riesling e Schiava, questo vitigno simbolo della Valle Isarco stupisce per freschezza da giovane e per eleganza dopo anni di affinamento [...]

06/01/2025

Und wir sind bei 25 für Slow Wine München 2025! Schön zu sehen, dass Cantina Gurrieri, Corte Martini und Mongarda Valdobbiadene Prosecco auch dabei sein wird.

25 Weingüter, die ihr Terroir zum Ausdruck bringen: familiengeführt, von Hand geerntet, Weine, die mit größtem Respekt für ihr Land und die Menschen, die dort arbeiten, hergestellt werden.

Teilnehmende Weingüter (Stand heute, 6. Januar)

Abruzzo Pesolillo
Abruzzo PEVÌ - Pescara Vini
Alto Adige Abbazia di Novacella
Alto Adige Salurnis
Friuli Venezia Giulia Edi Keber
Marche Casalfarneto
Marche Le Canà
Piemonte Cantina del Pino
Piemonte Castello di Verduno
Piemonte Mossio Fratelli
Piemonte Ratti
Piemonte Tenuta Il Nespolo
Sardegna Tenuta Masone Mannu
Sicilia CVA Canicattì
Sicilia Gurrieri
Sicilia Tenuta Gorghi Tondi
Toscana Avignonesi
Toscana Poggio La Noce
Trentino Cantina Micheli
Veneto Corte Martini
Veneto Il Pignetto
Veneto La Collina dei Ciliegi
Veneto Mongarda
Veneto Quota 101
Veneto Vigneto Due Santi

Noch nicht angemeldet? Link in Event...

12/12/2024

Good News from Italy : wine experts are up, especially to Germany. Sparkling wine mainly to thank

Die italienischen Weinexporte haben sich 2024 trotz der Branchenkrise positiv entwickelt. Zwischen Januar und September 2024 stiegen die Exporte im Vergleich zu 2023 um 5,6 Prozent. Vor allem Perl- und Schaumweine sind der Wachstumsmotor. Wein-News auf....