28/05/2025
Message from owner, Stacey
A few weekends ago we had a function, that was a set up and leave function, as most of our functions are.
On return of my waitress picking up, amongst many people addressing my waitress with thanks and great feedback, it came to our attention that among 160 people, 1 guest found 1 roach in 1 bowl of 40 bowls which was part of the harvest table. This came as a complete shock as well as terror to me. I contacted the guest the same day, and assured her we are doing a full investigation and apologised to her for the trauma she herself went through. I did receive a picture of her plate, and I will not deny a roach in the picture.
After these messages, she did make a comment on the post about the function. I left it there as not to diminish the feelings she had, and continued with our investigation
We have to date, done a full on check, extra pest control and search every section.
On finding no signs of roaches, we still legally needed to do a fumigation due to the suspicion, to protect us, and our clients.
As promised on messages, I reported back to her our findings, and offered full compensation, I apologised again for what she went through, and let her know if the steps we taking going forward.
I, in return, received a message that proved there was nothing I could do to make this better.
I write this message up, as I have come to notice this person is commenting on other function posts about roaches. I have since blocked her, which I never wanted to do, this decision came to protect Jeremy and myself.
My clients of 11 years know I am an open book, and that a case like this has never happened before.
Jeremy and Myself have a high level of passion, always put forward our highest quality and ensuring health and safety as far as possible.
As a small local family business, something like this can tear fear into your lives and I have put every possible application to ensure something like this will not occur from our side going forward.
We appreciate every message we have received, from guests at the function in question, as well as messages from long standing clients.
We continue to do what we love to do, and look forward to all our functions coming up.