The following terms have been added to our cancellation policy in light of the COVID-19 crisis:
For bookings made up until July 30th 2020 we are offering guests a postponement of their booking without penalty to another time/and or our property, this must be reserved within 12 months of the original booking. Your deposit will be held as a credit for the new booking.
Reservations for short-term holiday accommodation are accepted by Galeria In The Garden under following terms and conditions Effective January 20, 2018
Cancellation (Standard)
Once your booking has been confirmed any payments are non-refundable. However, if the booking is cancelled and we are able to rebook the property for your dates, we will refund your payment/s less a 10% cancellation fee.
We recommend that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.
Deposit
The accommodation booking will not be confirmed by the Galeria In The Garden until the Guest’s deposit payment is received. For group reservations a deposit of 50% is required at the reservation and is non refundable.
If the accommodation booking is made within three (3) weeks of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required.
Final Payment
The full amount payable in respect of the Property rental shall be paid at least three (3) weeks prior to the date of commencement of the booking. If the full payment has not been received by at least twenty one (21) days prior to the start of the rental period, then the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances.
Rental Contract
The rental contact is between the Guest and the Owner of the Property is signed upon arrival and is subject to the terms and conditions herein.
Noise & Neighbours
We want you to enjoy your stay but please be aware of the impact of your noise on others and keeping our neighbours happy is of paramount importance. Noise and music should not impact any other property and noise levels are to be respectful at all times. There is to be no outdoor music or outdoor entertaining after 10pm. Noise complaints will result in bond deductions and possible eviction.
Guest’s Obligations in Respect of the Property
The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs for extra cleaning, repair and replacement thereof shall be payable to the Owner from the Guest Security Bond. Any such costs over and above the amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to the Owner as soon as practicable after the damage occurring thereto.
Additional Features
If additional features such as a swimming pool or other facilities are indicated as being available at the Property concerned at an additional cost to the Guest, the additional charges (if any) will be paid at the time of use unless otherwise stated in the confirmation. The Guest acknowledges that the use of any additional amenities is entirely at the Guest’s risk and the Owner shall not accept any responsibility for any injury, loss or damage to property or any third party arising from the use thereof.
Guest’s Property
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times and the Owner does not accepts any responsibility for any loss or damage thereto.
Guest Numbers and Functions
The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. The Owner reserve the right to refuse occupation of the Property to the Guest if the condition on the number of people intended to occupy the Property is not observed. Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue eg. for a wedding or party. Functions and gatherings are not permitted and, if evidenced, may be closed down immediately and result in the security bond forfeited in full.
Booking Confirmation
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.
Representations
The Guest acknowledges that the Owner has used its best endeavours to describe the Property to the Guest within the limited extent of the communications with the Guest and he shall not be liable to the Guest in any respect should the Guest consider the Property to be unsuitable for any reason whatsoever.
Description of the Property
All information in respect of the Property contained in the website is believed to be correct at the time of the publication, however, all details are subject to change by the Owner without notice. The Owner will not accept any responsibility for any alterations to the Property or any part thereof beyond his control or any liability for any matter or occurrences beyond his reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.
Availability of Property
The short-term accommodation contract negotiated and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Owner which render the Property uninhabitable (for example flood, fire, storm, tempest, etc), then the Owner may have to cancel the Guest’s booking for the Property. Should such circumstances arise then the Owner will endeavour to relocate the Guest to a holiday home of a similar standard to the property in the same area. Where this is not possible, the Owner will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property.
Pet Bookings: Terms and Conditions
Confirmation of a booking and payment of a deposit means acceptance of the terms below.
Pets are only permitted with the prior consent of Galeria In The Garden Owner.
An additional accommodation charge or pet fee will be applied at the time of booking.
The following must be adhered to:
Pets are to be kept under control at all times.
Pets must not be left unsupervised or alone at the property at any time. Property neighbours may call the local police if the dog is barking.
The Guest is responsible for any damage caused by pets, inside or outside the property. If extra cleaning is required this will be deducted from the Security Bond.
Pets are not permitted on the furniture at any time. Charges will apply for cleaning of furniture/ bedding where applicable.
Pets that are allowed inside should be cleaned and fully dried off before being allowed to enter the property.
Guests agree to bring their own pet bedding, food bowls and other pet items to the property as, unless specified, these items will not be available at the property.
Guests must dispose of pet faeces and this is to be done in a clean and sanitary manner.
Additional pet restrictions may apply. Galeria In The Garden can nor accept responsibility for pet safety nor do we guarantee the suitability of the property for the dog you are bringing. The onus is on the pet owner to ensure that the property is suitable for their pet.
