26/11/2024
ABOUT BACKLOG AND DELAYS - Almost Back To Normal & Reassurances
Hi All, Jonathon here, I am aware that there is some discussion about me and Keylight on a page on Facebook regarding delays and turnaround times. I hold my hands up to this and had been battling like a machine with the deluge of weddings, that came about after the 2020-2021 happenings had finished, as I was one of the only wedding suppliers in the UK to simply allow two entire years worth of wedding customers move their date, regardless of lock downs happening. The bare minimum of assistance by as wedding supplier back then, was to ONLY allow alterations IF there was a lock down blocking the entire event. Couples were not covered just because of restrictions etc. I couldnt bare that, so I did the right thing in letting everyone move dates. The end result was 352 weddings squeezed in from July 2021 to the beginning of October 2022. Being as I am so popular, it had a roll-on effect. I had actually only just began advertising the Photo-Video Combo packages back in mid 2018, which those bookings came to fruition around the Winter of 2019 and then the pandemic happened. So the knock-on effect was bigger as it wasnt just photo-only services being moved, but video too.
Fortunately, this winter and early 2025 is a lot quieter for me (partly by plan) so that I can finally get everyones work done and out to the customers in the normal turnaround. And then it will be completely back to normal. I can tell you, it has been the most intense and difficult last few years doing this, which I have now covered just over 3200 wonderful weddings.
The customer in question who posted back in June this year (I have only just been made aware of it) everything was actually rectified with a completely new edit of the photos through the new editing software, two new big Storybooks and an alteration to the movie too, as a part of it was accidentally cut out in the edit. The new photo software creates the results seen in the more recent gallery posts on here which I have attached to this post. Incredibly vibrant and colourful, from my set of five top Sony Alpha cameras. Compared to the older Canon cameras and software, its literally like night and day. Please check it out for yourselves, by looking at some of the older galleries and then the new ones. There was also a comment about me apparently making more or new Keylight pages. This page is the only one I run and use. There was a spare overflow page from years ago, but that is dormant because Facebook doesn’t limit content like it did a long time ago, so adding content isn’t restricted.
Keylight Photography is my life. Im not going to be corny by saying "its my passion". However, I have been shooting weddings since I was actually 17, during my second-year of photography at college. Going full-time back in 2010 was the best thing I ever did.
GOING FORWARD
It is my 100% commitment, to all of my customers, to ensure that, once this last big push to get the work all done and sent out is complete, everything will return to the normal 3 month turnaround.
PREVIEW GALLERIES
I am also looking to reinstate taking a laptop with me to weddings to work a small preview gallery during the wedding breakfast. I used to do this a long time ago, but stopped when I introduced the photo and video combo service as it was a lot to be doing all at once. I am aware that some couples didn’t get a mini preview gallery which I thank them for their patience too, as it does tie up a lot of time when the full-pack editing needs to be done.
I am and will be forever grateful to everyone who has supported me during all of this, be it with wonderful reviews, extended patience while the whole world changed under our feet, and for everyones continued support. One thing is for sure. I certainly am not a wedding scammer or anything of the sort. I run the business from my home address, I put my face and name to everything I do and always will. I know the wedding industry has been rife with these kids of issues and suppliers, but mark my words, this is my baby. Its all I do.
MOVING TO DIGITAL SUPPLYING OF PACKAGES
I am looking to stop using the postal service for sending out USB sticks and paper packs to customers. This is going to greatly speed up the turnaround of packages as it removes a large and slow process in the office as USB copying is a slow process. For my current customers, I am offering two incentives, as follows;
1: Instead of 3x USBs posted out, if customers switch to 1x USB I am upgrading their included Storybook from 30 to 40 pages.
2: Instead of a postal pack sent at all (no USB sticks) I am offering to upgrade the included Storybook from 30 to 50 pages.
The full sets of photos and videos will all be download-able via my WeTransfer cloud space, by clicking a link and leaving the computer to download everything. Customers will be able to easily copy and duplicate everything as they wish, as I always give copyright to the customer, so theres no need to pay for reprinting or enlargements, like most other companies still do.
Anyway, I wanted to write all of this because I love my job, I love what Keylight has become and I am committed to making sure every single couple is cared for and happy. Thank you for taking the time to read this.
Jonathon Dow.
Jonathon Dow - MPA DipPP LRPS
Master Photographer
Keylight Photography
147 Tamworth Road
Wood End
Nr Atherstone
Warwickshire
CV9 2QQ
01827 875 643
07968 751 032
[email protected]
www.keylightphotography.co.uk