Blue Oak Bistro

05/11/2023

Thank you Natalie, for your feedback.

We always appreciate the time our customers take to write feedback for us, whether negative or positive and we always strive to improve our products and services.

Our Shoyu Dipping Sauce is made 'in-house', we use the base ingredient which is Japanese Tamari Soy Sauce (Gluten-Free) along with a combination of other ingredients (one of which is Japanese Kombu/Seaweed).

This is traditionally served alongside Sushi in Japan, undiluted Tamari Soy is never served. Undiluted Tamari Soy is very salty and a lot darker in colour. However, in Japan, customers are able to request at the point of consumption to have their Shoyu altered in taste, of which Chefs are always obliged to change at that point, to suit the customer preferences. Which can then result in a 'saltier' taste.

We can, on request, alter the taste of our Shoyu Dipping Sauce to make our service better suited to the customer taste preference.

If any of our customers can also agree with the customer feedback, then we have a great solution. We have always had undiluted Tamari available in the 'Extras' section of our website. Allowing you to further increase that specific flavour of your dipping sauce.
It is not a problem or an insult to change this aspect of the Dipping Sauce. We serve it in this way for this purpose. Every customer has different taste preferences and we can always add more of a product, but we can never take it away once added.

If you do not wish to purchase our Tamari Soy as an extra. There is another alternative, you can purchase Tamari Soy (or any Soy, but please note, most available Soy is Chinese and not Japanese and if you are Gluten-Free, Tamari is suitable for you). You can then keep it in the cupboard at home and then when you order from us, you can alter that taste to suit your preference.

We can also just directly swap our Shoyu Dip Sauce for Tamari at no extra cost. I do not personally recommend it but you, the customer, know your taste buds better than I do. :)

Blue Oak Bistro.

01/11/2023

Another 5-Star Food Hygiene Rating.

Blue Oak Bistro.

13/10/2023

Thank you Rob for your feedback, last night. We appreciate the feedback, we recommended the Ramen or the Gyoza Hotpot for next time and we definitely look forward to your next order with us. We also appreciate you spreading the word about us.

Blue Oak Bistro.

Blue Oak Bistro.

13/10/2023

Thank you Emma for your feedback. We appreciate the time you took in writing your review. We are glad to hear that you enjoyed it. We look forward to your next order with us.

Blue Oak Bistro.

11/09/2023

For our customers and for us alike. We are aware of Shoyu Dip Sauces dripping/leaking during transit. We have had some good customers notifying us of the issue but we have also been aware since Day01 of purchasing the sauce pots that this was a known issue. We apologise for the frustrating inconvenience this has caused for you, our customers.

We have tried our best to find alternatives that are leak-proof, but also environmentally friendly (October ban is fast-approaching and we have dwindled our supplies of plastic for our customers). This has been the last part of our single-use plastic that customers receive, so we will be prepared for the October ban.

So to combat both issues, we are trialling these, same great Shoyu Dip Sauce, without the typical drips and mess.
You will still receive an empty sauce pot to dispense this into.
So thank you for letting us know about the issue, we hope this addresses the issue and if there are any further issues with any of our products or service. Please do not hesitate to let us know.

You may have noticed that we are no longer supplying the cutlery set that you typically received with Hot Food products, this will continue to be the case, until we locate an appropriate alternative that is eco-friendly.

Blue Oak Bistro.

05/09/2023

Thank you Cheyenne for your feedback. We are glad to hear you enjoyed your Sushi Platter and Gyoza Hotpot.
We definitely look forward to your next order with us.

Blue Oak Bistro.

22/08/2023

Do you know where you can find healthier food choices in Blackburn with Darwen?

If you’re stuck, then check out our handy food map to guide you to the healthier takeaway and café choices in the borough 🥗

It is part of our Recipe 4 Health programme – and lots of BwD’s food premises have boosted their healthier food choices to make it easier for you to pick the right meal.

This includes smaller portion sizes, reduced fat (or healthier fat), healthier cooking methods (grilled or baked) and reduced salt and sugar ingredients ✅

The map shows you where our Recipe 4 Health premises are in the borough, so you can pick the right one for you.

You can find it here 👉 https://bewellbwd.com/food-map/

19/08/2023

Thank you Kirsty for your feedback. As every Sushi is rolled to order, it does take time to produce orders but that means we can customise your Sushi to be perfect for you. We always try to accommodate customer requests as best as can, whether it's just a dislike for an ingredient or you have a Dietary Requirement (e.g. Vegetarian, Halal, etc.) or if you have a Food Allergy. If there is something we are unable to accommodate; for whatever reason, we will notify you immediately and we may have to reject your order with a refund if there is nothing we can do.

We thank you for your kind words and for taking the time to write your feedback.
We look forward to your next order and hopefully we will have the Gyoza Hotpot back in stock by that point!

Blue Oak Bistro.

16/08/2023

Thank you Sufyaan for your order and for your feedback. We are glad to hear that you enjoyed it and we look forward to your next order with us. Thank you for taking the time to provide feedback.

Blue Oak Bistro.

02/08/2023

Thank you Danya, one our most recent regular customers. We are glad you enjoyed your order today and thank you for your constant orders with us. We are currently trialling a new brand of rice in a bid to improve our products; higher quality and higher price but we hope to not pass those costs onto you as we deal with our Supplier in having this become a cheap and constant supply. It's a hard balance to always keep the prices down at the moment and still keep the quality of the product.

We look forward to more feedback about this new batch of rice from our customers.
Your feedback is what drives us to always improve.

Blue Oak Bistro.

02/08/2023

Thank you Bambi for your feedback through our website chat.
Since this feedback was left last week, you have ordered with us again and we hope you enjoyed it this time also.
We are glad you enjoyed your order and we look forward to your next order with us!

Blue Oak Bistro.

27/07/2023

Thank you Dave for your review. Please can you contact us at your earliest convenience, so we can locate the order that your review is connected to?

While we accept reviews both negative and positive. We don't accept fraudulent reviews.
The name of the person reviewing does not relate to any names of customers that have ordered from us, but it is possible that they ate a meal with one of our customers. However, that being said, the person reviewing our business has left no comments, no photos and not contacted us prior. I have reached out by replying to the review, to locate their experience with us and I will await response within a reasonable time to get back to us, if their order can be located, I will accept the review as genuine.
Whether 1 star, 3 star or 5 star, if your review doesn't link with an order in any way, shape or form, I won't accept it and it will be reported. Customers that take their time to write genuine reviews of businesses are always appreciated. I always make sure to respond to each and every feedback. Businesses rely a lot on feedback, feedback is good for us to grow from (if it is a criticism) and for other potential customers to see what it is like before they order. If it is a negative review, I will always say that you should always contact the business first to find a suitable resolution, if you still wish to leave a review, then feel free and please do so.

**Update**
Review will be staying up. Apparently, the person not contacting us in the meantime and not actually being a customer according to our website ordering database is not a good enough reason even though it is a false engagement with the business profile. So that's that. I look forward to hearing back from Dave about his review. I will be placing his review on the Blue Oak Bistro website along with any other reviews, as I haven't updated it for a while.

Blue Oak Bistro.

24/06/2023

Thank you to all of our new and returning customers that have ordered this week. We love hearing the feedback from our customers, whether positive or negative.

If you are unsure about any of the wording on the Menu, or you want a specific roll that has certain ingredients in, then just message or call us and we will assist you. We can direct you to a roll that is best suited to you, we can let you know about any allergens or dietary requirements that we can accommodate, we can help you decide on customising your Variety Platter... Vegetarians, Vegans, Halal and G-Free needn't worry, order any Variety Platter and let us know about your dietary requirements on the Order Notes on the website, and we can automatically adjust the Platter to suit you, or let us know your preferences and we will always try to accommodate. Don't be put off the 18piece just because of one choice, if you don't like it, say so.. we will see what can do to make it what you want. Please remember that our Variety Platters have a pre-set choice, but substitutions may be made due to stock levels of certain products. If you check the Menu, you can actually see what is out of stock on there before you order.

We are glad our customers have enjoyed their orders.
We appreciate your continued support and we look forward to your next order with us!

Blue Oak Bistro.

23/06/2023

Thank you, Lorcan, for your feedback, it is always appreciated. We are glad you enjoyed your order and we look forward to the next one!

Blue Oak Bistro.

22/06/2023

Thank you, Scott, for your feedback. We appreciate hearing from you about your order.

We look forward to your next order with us!

Blue Oak Bistro.

13/06/2023

13/06/2023

Did you know - Local cafes and bistros are now offering healthier options?

This is part of Recipe 4 Health – and lots of BwD’s food premises have boosted their healthier food choices to make it easier for you to pick the right meal 🥗

This includes smaller portion sizes, reduced fat (or healthier fat), healthier cooking methods (grilled or baked) and reduced salt and sugar ingredients ✅

We are shining a spotlight on our Recipe 4 Health stars – and here’s Blue Oak Bistro in Belthorn, Darwen. You can check them out here: Blue Oak Bistro

Go to 👉 https://bewellbwd.com/a-z-services/recipe-4-health/ to apply for an award or to find out more about the scheme – there is also a handy food map to you can find your healthy options.

10/06/2023

Another week passed, it goes so quick.

Thank you to all of our new and returning customers for your orders and feedback.
We appreciate all of our customers and we look forward to your next order with us.
We should be featuring soon on Blackburn with Darwen Council's page regarding Recipe4Health (unsure as to when that will be, as I have had back and forth discussions with Blackburn with Darwen council).

I will mention it again, our Payments page has been altered on our website, we will only be accepting online transactions for now with our orders.

Blue Oak Bistro.

09/06/2023

Business Update:

We have unfortunately had to remove the 'Offline Payment' option on our website when you place your order. All orders will have to now be paid via Card on the website when the order is placed.

We apologise for the inconvenience caused. Thank you for your understanding.

Blue Oak Bistro.

03/06/2023

My apologies, I realised that we hadn't posted last week.
Thank you to all of our new and returning customers that have ordered with us, last week and this week. It is always great to see. We love hearing the feedback about our products and services. We appreciate always having the support of our customers.

We look forward to your next order with us.

Blue Oak Bistro.

01/06/2023

Thank you Faiza for your feedback, we appreciate the time taken to write this.
We are glad to hear you enjoyed your Sushi and we look forward to the next one.

Blue Oak Bistro.

31/05/2023

Thank you Adam for your feedback, it is always welcome to hear from our customers about their experiences of our products.

We look forward to your next order with us.

Blue Oak Bistro.

26/05/2023

Thank you Christelle for your order and for your feedback as well. We are glad to hear you enjoyed it.

We look forward to your next order with us.

Regardless of the Food Allergy, whether you think it is relevant or not, please inform us in advance when you place your order, if we can make reasonable adjustments, then we will. The same applies for Dietary Requirements, we can not prevent cross-contamination if we don't know before we start your order.
For more information on Food Allergies and Dietary Requirements, please visit our page about it. (https://www.blueoakbistro.com/allergens-dietary-requirements-1)

Blue Oak Bistro.

26/05/2023

We are just informing you that due to an appointment with Blackburn with Darwen Council, we will be temporarily closed on Tuesday 30th May in the morning. We expect to be open for 11am, but we are unsure how long the appointment will last for. Our website ordering system will be adjusted to reflect this change.

We apologise for any inconvenience this causes.

Blue Oak Bistro.

23/05/2023

This is for those of you new to Ramune and it's uniquely designed bottle. The video below (credits to MeijiAcademy, 有難う御座います！). They have kindly explained the bottle and how to open it.

Blue Oak Bistro.

Ramune is a very unique Japanese drink that’s very popular in the summer. However, some people struggle to open these bottles when they first come to Japan. ...

20/05/2023

Thank you to all of our new and returning customers. We always appreciate our orders and customers for their continued support.

We look forward to your next order with us.

Blue Oak Bistro.

17/05/2023

Our Sushi Menu is back online! We apologise for the inconvenience, our Supplier delayed dispatch which then ultimately meant we were without Sushi Rice for a full day. It is currently being cooked and should be ready in about an hour.

We already have orders lined up due to customer requests to be notified immediately on receipt.

Blue Oak Bistro.