Packaging
All of our orders are packaged with love and care. They are delicately wrapped in tissue, bubble wrap and gift bags/ boxes. If your order is for a gift, message us if you would like a gift card added inside free of charge.
Custom Made Orders
All of our custom orders are created and designed with you. If you would like a custom made accessory, please message us so we can discuss w
hat kind of accessory and the look you need to match your wedding gown or theme. All custom orders are non returnable as they have been designed and made specifically for you.
Shipping Times
Our turnaround times for our accessories to be shipped out to you can increase/decrease depending on the time of year. Currently our order can take between 3 - 6 weeks to be created and shipped out. If you need your items before then please contact us prior to ordering so we can discuss the possibility to do a rush order. Please attach a note of your wedding date with your order so we know when your order is needed by.
U.K. Orders
Our postage cost for accessory orders is £3.50. We offer free postage on orders over £90. We send our orders through Royal Mail postage which normally take approx 3-5 days. To discuss postage options please contact us before ordering.
International Orders
Unfortunately at the moment I do not send any orders over seas. If you have any questions please feel free to message me.
Returns
Items can be returned within 14 days of receiving them for a refund with the exception of custom made accessories and earrings. To return your order please contact us so we can discuss returning the items.
Cancelations
You can cancel your order before the item is posted out to you by contacting us directly. If we are unable to supply you with an item due to the item being out of stock or unavailable we will inform you of this by email or messenger. We will refund you the full amount including any delivery costs charged as soon as possible.
Product Images
The images of the items for sale are for illustrative purposes only. Although we have made every effort to accurately reflect display the colours accurately, we cannot guarantee that your computers display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.
For any other questions please email us at [email protected]!
Thank you,
Alice Jay x
