09/10/2021
It’s become more apparent over the last few weeks as our enquiry rate increases and we liaise with more hotels and venues up and down the country just how much they’re struggling. It’s pulled at my heart strings; reduced sales teams, working around the clock to handle enquiries, shifts in other departments and empty sales offices at times. There are many benefits to being patient, not least to support our friends, associates and industry peers. There’s an art to how we handle the delays with clients, including making thoughtful decisions and sensible judgements. Be supportive folks when our industry needs it most and continue to shout about the successes. We held a fabulously successful event at British Motor Museum this week where Lisa and her ops team did themselves proud. Client ‘I wanted to let you know that the day went absolutely perfectly yesterday - the venue is wonderful (so many people commented), food and drinks served on time and lovely and the support we received on the day was fantastic. Great work and we’ll be back.’ So much so I’ve just booked them in there again for next week. 😊
