☞We are online florist serving Klang valley areas.
☞Experienced florist for more than 20 years.
☞Fresh flower arrangement for all kind of occasion with delivery services. PLEASE READ THIS PAGE EVERY TIME YOU ENTER INTO THIS PAGE SO THAT YOU ARE AWARE OF ANY TERMS & CONDITIONS CHANGES.
*PLEASE REFER TO FAQS FOR MORE DETAILS REGARDING TO EACH POLICY LISTED HERE.
1. WE WILL NOT BE HELD RESPONSIBLE
FOR ITEMS THAT ARE NOT DELIVERED DUE TO INCORRECT DETAILS.
*BY COMPLETING YOUR ORDERS, YOU ARE CONSENTING TO BE BOUND BY OUR TERMS AND CONDITIONS CONTAINED IN THESE TERMS AND CONDITIONS AND APPEARING ANYWHERE ON THE TIAMO FLOWERS SITE.
*SUBMITTING YOUR ORDER IS SUBJECT TO OUR ACCEPTANCE OF THIS OFFER. WE WILL SEND AN EMAIL CONFIRMATION OF YOUR ORDER DETAILS TO ADVISE THAT WE ARE PROCESSING YOUR ORDER VIA THE EMAIL ADDRESS YOU PROVIDE. WE WILL NOT CONSIDER OURSELVES BOUND BY A CONTRACT WITH YOU UNTIL WE HAVE ISSUED THIS EMAIL CONFIRMATION.
*WE MAY REQUIRE THE ORDER TO BE PLACED BY 24HOURS IN ADVANCE. AS ALWAYS ORDERING WITH ADVANCE NOTICE OF 1-2 DAYS IS PREFERRED, BUT NOT ALWAYS REQUIRED FOR OPTIMAL FRESHNESS OF ANY FLORAL ORDER.
*SAME-DAY ORDERS ARE PROCESSED IMMEDIATELY, AND USUALLY CANNOT BE CHANGED. DUE TO THE URGENT NATURE OF FLORIST DELIVERED PRODUCTS WE ARE UNABLE TO CANCEL OR CHANGE ORDERS ALREADY IN PROCESS AT THE FLORIST, EN ROUTE OR DELIVERED.
*ANY CHANGES OF PARTICULAR (E.G.RECEIVER'S ADDRESS,MESSAGES,ETC)MUST BE MAKE WITHIN 6HOURS IN ADVANCE OR THE DAY BEFORE.
*CANCELLATION OF ORDERS WILL BE SUBJECT TO 20% HANDLING/PROCESSING FEE.
2. DELIVERY AND RETURN POLICY
*OUR STANDARD DELIVERY SERVICE ARE COMPLETED BETWEEN 12.00PM-6.00PM.IN EVENTS OF PEAK PERIODS, OUR DELIVERY SERVICES CAN BE COMPLETED BETWEEN 12.00PM-8.00PM.
*WE DO NOT PROVIDE SPECIFIC TIME DELIVERIES, THIS IS TO MAINTAIN FAIRNESS TO ALL OF OUR CUSTOMERS, AND IN ORDER TO MAINTAIN THE EFFICIENCY IN OUR OPERATIONS.
*WE REQUIRE BUYERS TO PROVIDE US WITH THE RECEIVER'S CONTACT NUMBER IN ORDER TO CONTACT HIM/HER FOR THE COLLECTION OF DELIVERY. IF BY ANY CHANCE THAT OUR DISPATCHER COULD NOT LOCATE THE RECEIVER AFTER SEVERAL ATTEMPTS, TIAMO FLOWERS AND OUR COLLABORATIVE DISPATCHERS WILL NOT BE LIABLE FOR THE FAILED DELIVERY. BUYERS ARE ALSO RESPONSIBLE TO LET US KNOW THAT WE SHOULD NOT CONTACT THE RECEIVER THROUGH OUR CUSTOMER SERVICE PLATFORMS.
*BUYERS ARE REQUIRED TO NOTIFY US THE TIMING THAT THE RECEIVER IS NOT AROUND OR WILL LEAVE THE AREA IN ORDER FOR US TO SPECIFY A REMARK TO OUR DISPATCHES ALBEIT THE REMARK IS NOT A GUARANTEE OR PROMISE THAT THE PRODUCT(S) WILL REACH AT THAT PARTICULAR/SPECIFIC TIME SLOT. TIAMO FLOWERS WILL ONLY ALLOW SUCH ORDER REMARKS FOR URGENT MATTER. CASUAL REQUESTS(I.E.:PREFERENCES OF TIME SLOT) WILL NOT BE ENTERTAINED. TIAMO FLOWERS DOES NOT HAVE TIME REQUEST AVAILABLE DUE TO SMALL RANGE OF DISPATCHERS AVAILABLE. THIS IS BECAUSE TIAMO FLOWERS AND COLLABORATIVE DISPATCHERS ARE UNABLE TO CATER TO LARGE REQUESTS AT A PARTICULAR HOUR. AT THE SAME TIME, WE ARE PRIORITIZING FAIRNESS AMONG ALL OUR CUSTOMERS. YOUR UNDERSTANDING IS REQUIRED.
*WE WILL DO OUR BEST TO MAKE SURE THAT THE RECEIVER WILL RECEIVE THE DELIVERY ON HER OWN. HOWEVER, WE WILL NOT BE ABLE TO DO THAT IF THERE IS ANY RESTRICTIONS BY THE RECEPTIONIST OR SECURITY GUARD OF THE BUILDING OR NEIGHBORHOOD.
*WE DO NOT GUARANTEE THE DELIVERY TO BE ON TIME. THIS IS ESPECIALLY IN THE EVENTS OF SEVERE WEATHER AND NATURAL DISASTER SUCH AS HEAVY STORM, OR FLOOD.
*WE WILL NOT TAKE RESPONSIBILITY FOR THE LATE DELIVERY DUE TO ADVERSE WEATHER CONDITIONS, INCOMPLETE OR INCORRECT DELIVERY ADDRESSES, AND ANY OTHER CAUSES BEYOND OUR REASONABLE CONTROL.
*TIAMO FLOWERS/BOUQUET ARE HIGHLY PERISHABLE ITEMS. RETURNS WILL ONLY BE MADE IF THE FLOWERS IN A VERY POOR SHAPE OR FORMS WHICH WAS CAUSED DURING THE DELIVERY PROCESS. RECEIVERS AND/OR SENDERS ARE ADVISED TO INFORM US IMMEDIATELY(WITHIN 2-3 HOURS OF RECEIVE) TO ENSURE FAIRNESS IN JUDGEMENT THAT THE BOUQUETS ARE IN POOR SHAPE DURING RECEIVING.
