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Monday 09:00 - 19:00 Tuesday 10:00 - 19:00 Wednesday 10:00 - 19:00 Thursday 10:00 - 19:00 Friday 10:00 - 19:00

VPO Services

Name: VPO Services
Address: Kuala Lumpur, 50450, MY
Telephone: +60320267877

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VPO Services

VPO Services is a leading business process outsourcing (BPO) company, providing customer-centric business process service.

29/01/2025

Happy Chinese New Year to you from us at VPO Services. May this New Year bring you strength, vitality and success. Gong Xi Fa Cai!

#2025

14/01/2025

Customer Satisfaction Metrics
In the dynamic landscape of Business Process Outsourcing (BPO), the quality of customer service directly impacts client retention and business reputation. To ensure that service levels not only meet but exceed expectations, BPO companies leverage a set of vital metrics. Here are some of the key customer satisfaction metrics and indicators that can guide improvements in customer service.

1. Net Promoter Score (NPS)
NPS primarily focuses on how likely customers are to recommend your service to others, which is a measure of customer loyalty and brand advocacy. It measures customer loyalty by asking how likely customers are to recommend your service to others. It's calculated by subtracting the percentage of detractors from the percentage of promoters on a scale from 0 to 10. NPS is typically collected after significant interactions like product purchases, service upgrades, or major customer service interactions.

2. Customer Satisfaction Score (CSAT)
CSAT assesses customer satisfaction with a specific interaction, service, or product at a single point in time. This metric involves asking customers to rate their satisfaction with the service they received during the phone call, livechat or email enquiry. This is usually based on a scale (e.g., 1-5 or 1-10). It directly assesses the immediate satisfaction level post-interaction. CSAT helps in monitoring service quality and employee performance in call centers and BPOs.

3. First Response Time (FRT)
A customer service metric that measures how long it takes for a support agent to respond to a customer's request. It's also known as First Reply Time. FRT is important because it can improve customer retention, reassure customers that their issue is being addressed, gain customer acceptance, and make customers feel concerned.

4. First Call Resolution (FCR)
FCR tracks the percentage of customer enquiries or problems resolved in the first contact without the need for follow-ups. High FCR rates typically lead to higher customer satisfaction. Efficient first-call resolutions can also reduce operational costs by minimizing repeat contacts and improve agent morale by showcasing their effectiveness.

5. Service Level
Service Leve is often defined as the percentage of calls answered within a specific time frame (e.g., 80% of calls answered within 20 seconds). While this doesn't measure satisfaction directly, it impacts the perception of service quality. Consistently meeting service level targets can significantly enhance customer trust and loyalty towards your brand.

6. Abandonment Rate
The percentage of customers who hang up or leave before their issue is addressed, often due to long wait times or dissatisfaction with service options. A high abandonment rate is a red flag indicating potential service inefficiencies or inadequate staffing levels. Reducing this rate is crucial for maintaining customer satisfaction and preventing potential loss of business.

10/01/2025

"12 Creative Solutions for SMEs to Find New Clients and Grow in 2025"
As businesses enter the new year, it’s crucial to adopt fresh strategies for generating leads and attracting new clients. For SMEs, finding new customers is key to driving growth and staying competitive. By implementing a combination of innovative marketing strategies and targeted outreach, businesses can position themselves for success. Here are 12 practical and creative approaches that can help SMEs find new clients and grow their business.

1. Collaborate with Complementary Businesses
Partnering with businesses that serve the same target audience but offer different products or services can be an effective way to expand your customer base. For example, a digital marketing agency could partner with a web design firm to offer joint promotions, helping each business access a new segment of customers. Cross-promotions can leverage each business's strengths, helping to increase exposure and generate new leads.

2. Offer Referral Programs
Referral programs encourage existing customers to bring in new leads by offering incentives like discounts or exclusive offers. For instance, a fitness center could offer members a free class for every successful referral, while a travel agency might offer discounts on future bookings for referring friends or family. These programs create a trusted network of potential clients and can significantly boost word-of-mouth marketing.

3. Content Marketing with Local Focus
Content marketing that speaks to the local community can help businesses build brand authority and connect with potential customers. A local pet grooming service could create a blog sharing tips on caring for pets in Klang Valley's hot & humid climate, attracting pet owners in the area. By creating valuable content that speaks directly to local needs and interests, SMEs can establish themselves as experts and build relationships with prospective clients.

4. Host Webinars or Workshops
Organizing webinars or in-person workshops can provide value to potential customers while showcasing your expertise. For example, a financial advisory firm could offer free workshops on personal finance management for small business owners. These events allow businesses to demonstrate their knowledge, create meaningful connections, and convert attendees into clients through follow-up communication.

5. Utilize Data-Driven Insights
Using customer data and analytics can help SMEs identify trends, preferences, and behaviors that inform more targeted marketing efforts. A boutique clothing store, for example, could analyze sales data to determine which styles are most popular in specific seasons, allowing them to run tailored promotions for customers who are most likely to purchase these items. By utilizing data insights, businesses can create marketing strategies that resonate with their target audience.

6. Leverage Google Ads for Local Targeting
Google Ads is a powerful tool for businesses looking to attract customers in their local area. A home renovation company could use Google Ads to target search terms like "kitchen renovation in Petaling Jaya" or "best home improvement services near me" to attract homeowners in need of their services. This localized advertising strategy helps businesses appear at the right time when potential clients are actively searching for solutions.

7. Run Special Promotions and Discounts
Offering time-limited discounts or seasonal promotions can create urgency and drive new customer acquisition. A printing company, for example, could offer a "buy one, get one free" promotion for businesses needing large print runs, while a beauty salon could offer discounted packages for first-time customers. These promotions generate interest and encourage new clients to try services they might not have considered otherwise.

8. Networking and Strategic Partnerships
Networking and attending industry events is a great way to connect with potential clients and collaborators. A logistics company, for example, could attend a trade show for supply chain professionals, meeting potential clients in need of shipping services. Similarly, a tech startup might form strategic partnerships with established companies in their industry, broadening their reach and opening doors to new opportunities.

9. Host Local Events or Pop-Up Shops
Engaging with the local community through events can build brand awareness and generate new leads. A craft brewery could host a tasting event to showcase new brews, attracting local customers. Similarly, a local florist could host flower-arranging workshops or pop-up stands at flea markets (bustling commercial areas), bringing in new customers who might not have visited their shop otherwise. Local events foster community engagement and provide a platform to build relationships with potential clients.

10. Target Niche Markets
Identifying niche markets can help businesses stand out and cater to specific customer needs. A cybersecurity firm, for example, could focus on providing security services for small businesses in the healthcare industry, where data protection is critical. By targeting a specialized market with tailored offerings, businesses can reduce competition and establish themselves as the go-to solution for niche clients.

11. Host Webinars and Virtual Meetups
Educational webinars and virtual meetups can be powerful lead-generation tools for SMEs. A software company could host a virtual meetup on the latest trends in cloud computing, attracting businesses looking to upgrade their systems. After the event, SMEs can follow up with personalized telemarketing calls to convert attendees into paying clients. Webinars offer a platform for demonstrating expertise and engaging with a wider audience.

12. Telemarketing and Lead Generation Services
Telemarketing remains one of the most direct ways to generate leads. A recruitment agency, for example, could use telemarketing to reach out to businesses in need of staffing solutions, offering a free consultation or talent pool assessment. By initiating personalized phone calls, businesses can connect with potential clients and schedule meetings to discuss their needs, eventually turning leads into long-term customers.

Summary
Starting the year with a focus on lead generation and customer acquisition can set SMEs up for success in 2025. By adopting a combination of digital marketing strategies, local engagement, and other strategies above, businesses can find new clients and build lasting relationships. Whether through referral programs, content marketing, telemarketing, or hosting events, the key is to create value and connect with your target audience. With consistency and the right strategies, SMEs can successfully grow their customer base and achieve their business goals in the new year.

#2025

01/01/2025

Here's to a New Year of delivering reliable customer service and building stronger partnerships. Wishing you continued success while we stand ready to support your goals in 2025. Happy New Year!

#2025

25/12/2024

Merry Christmas! Wishing you a holiday season filled with joy, peace and special moments with the ones you love. From all of us at VPO Services.

20/12/2024

Getting Ready for 2025
Congratulations on making it through this year! As 2025 approaches, it’s the perfect time to pause and reflect on the past year while planning for the future. A little preparation now can set the tone for a fulfilling and productive year ahead.

1. Prioritizing Your Well-Being
Cultivate healthy habits to prioritize your physical and mental health. This could include eating balanced meals, staying active, or setting aside time to unwind each day. Prioritizing self-care equips you to handle life’s demands more effectively.

Have you had a health check-up recently? It's important to stay informed about your body's condition, including your blood pressure, sugar levels, cholesterol, uric acid levels, and more. Prevention is the best medicine.

2. Deep cleaning
Deep cleaning your home can help you start fresh in the new year. Tackle often-neglected areas like windows, floormats, kitchen appliances or maybe even your bedroom to create a truly refreshed environment. A clean and organized home can improve your mood and productivity while creating a clear space for your mind to prepare for the year ahead.

3. Decluttering
Decluttering your physical and mental spaces can help you feel less stressed and overwhelmed. Start with a specific area, like your desk or wardrobe, and work through it methodically. Letting go of unnecessary items not only clears space but also symbolizes releasing past burdens. On a mental level, consider decluttering your commitments or saying no to obligations that no longer serve you.

4. Reflecting
Take time to review the past year, both your achievements and challenges. This can help you identify areas for growth and what's important to you. Reflecting also allows you to celebrate your wins, no matter how small, and understand what strategies worked for you. Use this insight to create a clear picture of what you want to carry forward into the new year and what you’d like to leave behind.

5. Setting Goals
Set realistic goals that you can achieve. For example, instead of setting an ambitious goal like going to the gym every day, try setting a more attainable goal like going once a week. Breaking your goals into smaller, actionable steps can make them feel less overwhelming and easier to track. Remember to periodically review and adjust your goals to ensure they remain relevant as your circumstances evolve.

6. Establishing Routines
Routines can help you establish healthy patterns. Start by identifying key areas where consistency could improve your life, such as your morning or bedtime habits. Small rituals, like spending 10 minutes meditating or preparing meals in advance, can create a sense of stability and reduce decision fatigue. Over time, these routines can become the foundation for achieving a larger goal.

7. Building Connections
Nurture your relationships with friends, family, and others who share your values. Dedicate time to meaningful interactions, such as shared meals or phone calls, to strengthen your bonds. Building connections isn’t just about maintaining existing relationships; it’s also an opportunity to meet new people who can inspire and support your growth.

10/12/2024

As your business and platforms grow next year, having a reliable team to support your expansion is key. Our experienced BPO team is ready to handle enquiries across phone, email, messaging, live chat, and other platforms. Partner with us to ensure seamless customer support and focus on achieving your 2025 goals.

Find out more about our Call Centre and outsourcing services.
https://wa.me/message/BQI4VYQ3BWEUF1

06/12/2024

10 Christmas Gift Exchange Ideas for You
The festive season is upon us, and with it comes Christmas gift exchanges and Secret Santa at work or during holiday gatherings. It’s a simple yet meaningful way to bring people together and share a little joy. But let’s face it, finding the perfect gift especially on a budget can be a bit tricky.

That’s where we come in! Whether you’re shopping for a colleague or a friend, we’ve compiled some practical and thoughtful gift ideas. These gifts are within the budget of RM50 to make your holiday shopping stress-free. Let the gifting fun begin!

1. Lunch Boxes
Looking for a gift that’s both practical and stylish? Lunch boxes make an excellent choice, especially for colleagues or friends who pack their meals for work or enjoy outings. With a variety of designs and features available, you can find options that fit within your budget. A set of stackable, microwave-safe containers that are perfect for reheating meals.

2. Laptop Stand
A laptop stand is a perfect gift for those who work or study from home. It helps improve posture by elevating the laptop screen to eye level, reducing strain on the neck and back. Look for adjustable, portable stands that are lightweight yet sturdy. Whether for the office or home setup, this practical gift promotes comfort and productivity without breaking the bank.

3. Tumbler Cup
A tumbler cup makes a fantastic gift for anyone on the go. Perfect for keeping drinks hot or cold for hours, it’s ideal for the office, gym, or daily commutes. Choose from sleek stainless steel or colorful, eco-friendly designs. These durable and stylish tumblers are not only practical but also a great way to help someone stay hydrated in the new year!

4. Notebooks & Planners
A gift for anyone looking to stay on top of their goals in the new year, an organizer or planner makes for a practical and thoughtful present. From sleek hardbound planners with calendars to compact notebooks for jotting down ideas, these gifts help bring structure and productivity to daily life.

5. Phone Holders & Selfie Stick Stands
For anyone who loves to capture moments on the go, a phone holder or selfie stick stand is a practical yet fun gift. Whether it’s for hands-free video calls, watching videos, or snapping the perfect selfie, these gadgets make life easier. Look for adjustable stands that offer versatility, or a selfie stick with Bluetooth functionality for added convenience.

6. Espresso Coffee Maker
For friends who love spending their weekends in, especially with a warm cup of coffee in hand, why not surprise them with a handy moka pot? They no longer need to step outside to enjoy some richly smooth, and aromatic coffee when they can do so in the comforts of their own home. Besides, it looks aesthetically pleasing and isn’t as complicated as a coffee machine.

7. Portable Mini Cooker
A portable mini cooker is an ideal gift for anyone who loves to cook but doesn’t have the space or time for a full kitchen setup. Compact, convenient, and easy to use, it’s perfect for quick meals, snacks, or even a hot cup of soup at work or home. This practical gift is great for busy individuals who want to enjoy home-cooked meals on the go!

8. Reed Diffusers
Reed diffusers are now becoming a trend because people love how convenient they are as they don’t use up any energy. It’s a great gift option because the receiver can easily liven up their house and put them in a better mood.

9. High Quality Bath Towels
Bath towels would be an amazing choice for a gift because anyone who receives this will definitely be using them. High-quality towels are made of 100% cotton and not only are they soft to the touch and pleasant to use, but they’re also highly absorbent and will last a long time.

10. Handmade Soaps
Handmade soaps make a thoughtful gift that everyone will appreciate. Choose soaps with calming ingredients like lavender, honey, or shea butter. They not only smell great but also provide a gentle, nourishing experience for the skin. A perfect gift for anyone who enjoys a little pampering!

03/12/2024

Tired of spending hours filtering prospects and setting appointments? We do the groundwork so your sales team can focus on what they do best, presentations & closing deals. From identifying interested leads to scheduling meetings, we streamline the process to save you time and maximize productivity.

• Let us handle the groundwork while you focus on conversions.
• Hassle-free appointment scheduling for prospects
• Scalable solutions to match your business needs

Reach out to VPO Services today to find out more about our Telemarketing solutions.
https://wa.me/message/BQI4VYQ3BWEUF1

29/11/2024

How to Prepare for Your Performance Appraisal
As we are approaching the end of the year, many companies are gearing up for one of the important milestones in the workplace: job appraisals and performance reviews. This is an opportunity to showcase your achievements, reflect on your growth, and set the stage for your future career development.

Whether you're looking to secure a promotion, negotiate a raise, or simply gain valuable feedback, being well-prepared for your performance review can make all the difference. To help you make the most out of this crucial conversation, here are some practical tips to ensure you're ready to present your best self and make a lasting impression.

Step 1: Reflect on Your Year
Start by taking some time to reflect on your work over the past year. Consider both your achievements and areas where you've faced challenges. Ask yourself:
• What were the key tasks and projects I worked on?
• What were my biggest successes and accomplishments?
• Did I meet or exceed any expectations from my role or team?
• What challenges did I overcome, and how did I handle them?
• How did I contribute to the team or company’s overall goals?

This self-reflection will give you a clear understanding of your overall performance and will serve as a foundation for your appraisal.

Step 2: List Your Achievements
Make a detailed list of your key achievements over the year. Even if there are no formal KPIs or metrics, focus on the outcomes and impact of your work. For each achievement, provide context, action, and results. For example
• Improved customer service response time
• Successfully managed a cross-departmental project
• Make sure to list down the improved numbers and statistics

Step 3: Identify Areas for Growth
Performance appraisals are also an opportunity to acknowledge areas where improvement is needed. Identify the skills or tasks where you faced challenges and provide context.
• What were the key challenges I encountered?
• What feedback did I receive throughout the year that I want to address?
• Which skills or knowledge areas could I improve to be more effective in my role?

This shows that you are not only aware of areas for improvement but also taking responsibility and action to address them.

Step 4: Align with Company Goals
Even if KPIs are not defined, it’s important to align your performance with the company’s overall goals. Review any company goals or strategic initiatives from the past year and demonstrate how your work contributed.
• How did my contributions align with the company's goals or vision?
• Did I take part in any initiatives that helped the company achieve its broader objectives (e.g., growth, customer retention, cost savings)?

You can tie your achievements back to company success.

Step 5: Set Goals for Next Year
Even if the company doesn’t explicitly ask you to set goals, it’s helpful to include them in your self-appraisal. Setting future goals shows initiative and a commitment to continuous growth.
• What are my professional development goals for the next year?
• What skills would I like to improve or acquire?
• What additional responsibilities would I like to take on?

Make sure your goals are SMART (Specific, Measurable, Achievable, Relevant, Time-bound).

Step 6: Prepare Feedback with your Manager
Before attending the assessment with your manager, you may also consider gathering feedback from peers and colleagues to get feedback and back up your self-assessment. This will help you see if your self-perception aligns with others' views and give a more rounded picture of your performance.

When attending the assessment with your manager, do remember that this conversation is your chance to provide feedback to your manager as well. A two-way conversation is important to ensure all areas are covered.
• Think about what support you need. Where do you need more or less?
• When did they support you well?
• How can they help you and set up the right environment for you to be at your best?

Ask colleagues for feedback on how you’ve performed or areas where they think you could improve. Ask for guidance on what your manager would like to see from you in the next year and how you can better align with team objectives.

Step 7: Stay Open for Feedback
Emotionally and mentally prepare yourself before you enter the meeting. Remember to be prepared, stay calm and open-minded. Constructive criticism is a big part of performance reviews. And it is also so important because you want to know where you can grow.

Try to separate your emotions from the information collected and reflect on what you want to take away. Sometimes it is helpful to create some space and let the information sink in, before you revisit what was said and the feedback given to you.

Summary
Preparing for your performance appraisal can feel intimidating, but it also gives you the opportunity to share input about your contributions. By reflecting on your achievements, addressing areas for growth, aligning with company objectives, and setting clear goals for the future, you can present a compelling, well-rounded appraisal that demonstrates your value and proactive mindset. Good luck!

26/11/2024

In today’s fast-paced world, we understand the importance of time. That’s why we focus on two things: responding promptly to every customer query and ensuring a professional resolution. Your time is valuable, and we make sure you don’t spend it waiting. Reach out to us anytime and experience the difference!

Find out more about our Customer Service Outsourcing solutions.
https://wa.me/message/BQI4VYQ3BWEUF1

22/11/2024

Cybersecurity Tips for Small Businesses
Malaysia has of late, been seeing increasingly sophisticated cyberattacks from threat groups such as organised crime groups, ransomware groups and initial access brokers (IABs). A recent survey by BlackBerry Ltd has also revealed that 79 percent of Malaysian companies have been cyber attacked over the last 12 months.

Small businesses are targeted as well by cybercriminals due to often limited resources in cybersecurity. Implementing the following steps can help protect your business from cyber threats without requiring a large budget or complex systems. Remember, even small changes can make a big difference in securing your business.

1. Conduct a Cybersecurity Risk Assessment
Identify Vulnerabilities: Review areas where your business may be exposed to cyber risks, such as outdated software, unsecured devices, or lack of employee training.

Prioritize Critical Assets: Determine which data, devices, and applications are most critical to your business operations. This might include customer information, financial records, and intellectual property.

2. Implement Strong Access Controls
Limit Access to Sensitive Information: Only give employees access to data they need for their roles, and avoid sharing passwords.
Require Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring users to verify their identity through a second step (e.g., a code sent to their phone).

Monitor Employee Access: Regularly review access permissions and remove access for former employees or contractors immediately after they leave.

3. Use Strong Passwords and a Password Manager
Enforce Strong Password Policies: Require employees to use passwords that are at least 12 characters long with a mix of letters, numbers, and symbols.

Password Management Tools: Provide a secure password manager to help employees generate and store strong passwords without reusing them across accounts.

4. Keep All Software Up-to-Date
Regular Software Updates: Schedule regular updates for all devices, applications, and operating systems to close any security gaps.
Enable Automatic Updates Where Possible: For critical software, turn on automatic updates so security patches are applied as soon as they’re released.

5. Install Firewalls and Anti-Virus Software
Use a Firewall: Firewalls act as a barrier between your internal network and external threats, monitoring and blocking suspicious activity.

Install Anti-Virus Software: Anti-virus software can detect, quarantine, and remove malicious software before it causes damage.

Monitor Security Alerts: Set up notifications or alerts on your firewall and anti-virus software to be aware of any potential threats.

6. Train Employees on Cybersecurity Best Practices
Phishing Awareness Training: Teach employees how to recognize phishing attempts, such as suspicious emails or messages asking for login details.

Safe Internet Practices: Encourage employees to avoid visiting unknown websites, clicking on suspicious links, or downloading unverified attachments.

Report Suspicious Activity: Create a protocol for employees to report potential security threats, even if they seem minor.

7. Back Up Data Regularly
Schedule Regular Backups: Perform automated daily or weekly backups of all important data to a secure, separate location.
Use the 3-2-1 Backup Rule: Keep at least three copies of data, store two backup copies on different media (e.g., cloud storage, external drive), and store one copy off-site or in the cloud.

Test Backup Restorations: Regularly test your backup system by restoring data to ensure it works as expected.

8. Secure Your Wi-Fi Network
Use a Strong Wi-Fi Password: Ensure your business’s Wi-Fi network is password-protected with a strong password.

Create a Separate Guest Network: Set up a guest Wi-Fi network for customers or visitors to avoid them accessing your business’s main network.

Disable Router Features You Don’t Need: Disable remote management, WPS (Wi-Fi Protected Setup), and UPnP (Universal Plug and Play), as these can open up security vulnerabilities.

9. Develop an Incident Response Plan
Establish Response Protocols: Define steps to take if a cybersecurity incident occurs, such as notifying IT support, isolating affected devices, and informing customers if their data is compromised.

Create a Contact List: Have contact details for cybersecurity professionals, data recovery services, and relevant authorities, like CyberSecurity Malaysia.

Regular Drills: Conduct periodic drills with your team to practice and refine your response to cybersecurity incidents.

10. Regularly Monitor and Audit Your Cybersecurity Measures
Perform Routine Security Audits: Review your cybersecurity measures at least quarterly to identify potential improvements.
Use Security Monitoring Tools: Tools like network monitoring software can help you detect unusual behavior or signs of a cyber attack early.

Adjust Protocols as Needed: Update your cybersecurity measures in response to new threats, technological changes, or feedback from audits.

Address

Kuala Lumpur
50450

Opening Hours

Monday	09:00 - 19:00
Tuesday	10:00 - 19:00
Wednesday	10:00 - 19:00
Thursday	10:00 - 19:00
Friday	10:00 - 19:00

Telephone

+60320267877

Website

http://www.vpo.my/

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Are you tired of making endless cold calls that leave you & your sales team frustrated? Transforming “Cold leads” to “Potential Prospects”! With VPO Services, we will save you and your sales team all those endless cold calls and time. With our telemarketing services, you can focus more on the “Potential Prospects” that are ready to meet you and your sales team. Reach out to VPO Services today to find out how we can generate for your team, sales appointments from cold leads.

Always available, always here for you - our call center is ready to provide assistance 24 hours, anytime, anywhere. We know managers can sometime be very busy with a lot of tasks or sometimes goes on vacation, but the business customer service system still needs to remain operational 24 hours a day. We have your back, and your customers can still contact us through various channels, such as email, phone, or social media, and their inquiries are promptly answered by our service team. Our team is well-trained and equipped with all the necessary information to assist your customers with their needs, from placing orders to addressing any concerns they may have. Despite the manager's absence or being busy, the business continues to provide excellent customer service and maintain a positive reputation among your clientele.

Are you lacking staff to handle your customers? Need to find candidates for the night shift or weekends? Having problems hiring and retaining staff to handle customer service? Don't worry, leave the problem to us. We will help you with our 24/7 team support, and you can rest assured and focus on your sales! Together, we can achieve more!

Happy Chor Nine!🧨🧨🧨 We're ready to head back to work, so let's celebrate with VPO! VPO wishes everyone a Happy Chinese New Year 2023! Here's wishing you a happy, prosperous, healthy & successful Year of the Rabbit 2023.🐰 Heng Ah, Ong Ah, Huat Ah!!! 🧧 #chor9 #ChineseNewYearDay #cnyday9 #CNY2023 #lunarnewyear #chinesenewyearcelebration #rabbityear2023

Malaysia will be celebrating its 65 years of independence. Let's Celebrate our 65th Merdeka Day together as Malaysians, living together in harmony & peace. Have a great Merdeka Day！ #vposervices #merdeka #malaysiaday #65thmalaysia

Customer service never an easy job...

Customer service never an easy job... 😓 #customerservice #vpo #vposervices

Have you met customer service with split personality?

Cultural differences in managing customer service from different countries 🤯 #customerservice #vpo #vposervices

A real customer service rep or a chatbot?

What is your favorite customer service when you need an immediate problem solution? A real person or a chatbot? #customerservice #bpo #callcentre #chatbot #customerservicerep #problemsolving #khabylame #vpo #vposervices

Your WFH Office ✨

A few more months till 2022, the #WFH situation is expected to continue for the rest of 2021. Make your #WFHoffice better now! 🏠👩‍💻👨‍💻 #motivation #entrepreneur #success #mondaymotivation #homeofficeideas #homedecor #vposervices #VPO

Stay home and learn new vocabulary words! #vpo #VPOServices

I miss working in the office...

I miss working in the office... #FMCO #MCO #work #HAPPY #happyenvironment #VPOServices #VPO

Selamat Hari Raya! During this period let’s stay safe and fight with the COVID19 together! 💚