09/09/2021
1. What is the CEB Super Pass?
The CEB Super Pass is a single-use voucher that provides everyJuan added flexibility in planning their trips! Passengers have the option to choose and redeem flights without the pressure of planning too far ahead. For only PHP 99 one-way base fare, these vouchers passes may be redeemed on any Cebu Pacific and Cebgo domestic destination 30 to 7 days before the intended date of departure, subject to availability (see CEB Super Pass Terms and Conditions).
2. Who may avail of the CEB Super Pass?
The CEB Super Pass is available to everyJuan (excluding infants on lap) who wants to book a domestic flight with Cebu Pacific and Cebgo, subject to Conditions of Carriage.
3. When can I purchase CEB Super Pass?
The CEB Super Pass may be purchased from September 9 10:00 AM to September 16 11:59 PM, 2021 (GMT +8), or until supplies last.
4. Where can I purchase CEB Super Pass?
The CEB Super Pass can easily be purchased via the Cebu Pacific website (cebupacificair.com) or directly through bit.ly/CSP9-9
5. How much will I pay for every purchase of CEB Super Pass?
One (1) CEB Super Pass voucher will cover the one-way base fare amount (99 PHP). Other fees, taxes and charges may apply depending on your chosen destination such as, but not limited to, the Administrative Fee (250 PHP) and Value Added Tax (41.88) – both of which will be paid for during the purchase. All in all, the total amount to be paid for every purchase of one (1) CEB Super Pass voucher is 390.88 PHP.
6. How do I purchase a CEB Super Pass?
Step 1: Visit the Cebu Pacific website (cebupacificair.com), or you may also visit bit.ly/CSP9-9 to be taken to the webpage directly.
Step 2: Click the ‘CEB Super Pass’ banner to be redirected to the purchase page.
Step 3: View the CEB Super Pass Terms and Conditions, FAQs, and steps how to redeem the pass before purchasing to make sure you’re all set!
Step 4: Enter the number of vouchers you want to purchase. You may purchase 10 CEB Super Passes per transaction, but there is no limit to how many you can avail! Buy all you can!
Step 5: On the guest details page, enter the passenger details of the actual guest/s who will use the voucher. Please make sure to enter the correct details, exactly as shown in a government-issued ID.
Step 6: On the payment page, you may settle payment for your CEB Super Pass via Credit/Debit card, PayPal, Alipay, or Travel Fund.
Step 7: Once your purchase of CEB Super Pass is successful, you will be notified of your booking reference number and all other purchase details via email.
7. Can I use my CEB Super Pass on any of my existing Cebu Pacific bookings?
No, CEB Super Pass requires you to create new bookings.
8. How many CEB Super Pass can be purchased?
A qualified passenger may avail up to a maximum of ten (10) CEB Super Passes per transaction. If a passenger wants to avail more CEB Super Pass vouchers, the passenger has to make another CEB Super Pass purchase transaction. Buy all you can - there is no limit to how many passes can be availed by a passenger within the purchase period!
9. Can I purchase the CEB Super Pass for other passengers?
Yes! You may gift your loved ones with their own CEB Super Passes! During purchase, please indicate the complete passenger details of the person you are buying the travel pass for. The CEB Super Pass is non-transferable and can only be used by the passenger whose details are specified.
10. Which destinations can I redeem flights for using my CEB Super Pass?
One CEB Super Pass can be redeemed for any one-way, point-to-point, flight within the Cebu Pacific and Cebgo domestic network. The CEB Super Pass cannot be used for connecting flights. If you want to book a roundtrip flight, you can redeem two CEB Super Pass vouchers.
For a complete list of all available destinations, please see the CEB Super Pass Terms and Conditions.
11. When can I redeem my CEB Super Pass?
The CEB Super Pass may be used to redeem flights as early as thirty (30) days before the intended flight departure. The latest that the CEB Super Pass can be redeemed is seven (7) days before the intended flight departure.
Purchase Period Redemption Period Travel Period
May 5-12 2021 From May 5, 2021 until May 24 2022 From May 12, 2021 until May 31, 2022
September 9-16 2021 From September 9, 2021 until September 23, 2022 From September 16, 2021 until September 30, 202212. I purchased a CEB Super Pass back in May 2021, can I redeem it during the new redemption and travel dates until September 2022?
No. If you have purchased a CEB Super Pass back in May 5-12 2021, it will be only valid for redemption until May 24, 2022, and travel until May 31, 2022.
13. How do I redeem my CEB Super Pass?
Step 1: Visit www.cebupacificair.com or the Cebu Pacific app and click on the CEB Super Pass homepage banner to be redirected to the redemption page.
You may also visit bit.ly/CSP9-9 to be taken to the webpage directly.
Step 2: Click on the ‘Redeem CEB Super Pass’ Tab and enter the booking reference provided during purchase and the surname of any passenger in the booking reference.
Step 3: All purchased CEB Super Passes will be displayed. Select the voucher you want to use for redemption. If you're planning to book a round-trip flight, make sure to select 2 vouchers for each guest.
Step 4: On the Search Flight page, search and select a flight marked with “CEB Super Pass” from the list of flights available.
Step 5: Complete the necessary details on the Guest Details Page.
Step 6: Add-ons are available if you wish to purchase, subject to additional fees and charges.
Step 7: Pay for the remaining amount due via Credit card, Alipay, PayPal, or Travel Fund.
Step 8: Once payment is successful, you will be redirected to a confirmation page where a new booking reference number will be provided for your selected destination and date.
14. Can I redeem my CEB Super Pass on all available flights of Cebu Pacific and Cebgo?
Flights on which you may use your CEB Super Pass is subject to availability during redemption. You may check for the actual availability at flight search and choose from the flights listed. In case CEB Super Pass is unavailable on your intended date of departure, you may opt to book for a regular fare instead and use CEB Super Pass for your future trips.
15. Are there any fees and charges that I will need to pay for flight redemptions using the CEB Pass?
The CEB Super Pass only covers the base fare and web admin fee (WAF) (+VAT) while optional add-ons, government taxes, fuel surcharges, or other charges, if any, shall be shouldered by the passenger at the time of redemption and booking.
16. Can I purchase ancillaries or any other add-ons?
Yes, all add-ons are available for purchase during redemption of the CEB Super Pass. If you missed out on buying add-ons during the redemption, you may still do so via the Manage Booking portal on the CEB website.
17. Is my CEB Super Pass reroutable, rebookable, transferable, or refundable?
No, the purchase of the CEB Super Pass is non-reroutable, non-transferable, non-refundable and cannot be converted to a travel fund.
The flight redeemed from CEB Super Pass voucher, however, is rebookable. Flight changes can be made up to two (2) hours before the scheduled time of departure, subject to availability, and fare difference if any, and all other applicable fees.
18. What happens if I miss my scheduled flight?
Your CEB Super Pass will be forfeited. The bookings made utilizing the CEB Super Pass are considered flown when flight changes are made within two (2) hours before the scheduled time of departure and any time after that.
19. What happens if my flight booked using my CEB Super Pass gets cancelled?
In the event of flight delays, schedule changes, or flight disruptions, you will be provided options based on the existing flight disruption policy of the airline.
20. What happens if I do not use my CEB Super Pass within the specified redemption / travel period?
Your CEB Super Pass will be forfeited.
21. Do I get Go Rewards points (formerly GetGo) if I buy or use the CEB Super Pass?
No, you will not earn points upon purchasing/redeeming of the CEB Super Pass.
22. Can I avail of discounts when I purchase the CEB Super Pass?
No, all forms of discounts like the Senior Citizens’ Discount (CD) and Persons with Disability Discount (PWD) are not applicable.
23. Can I still correct or change the name of the guest after purchasing the CEB Super Pass?
No. Please make sure that the correct spelling of the names, as well as their order (last and first names) are properly indicated in your CEB Super Pass before you confirm your payment.
