We do our best to provide the most beautiful arrangement and delivery service to our clients. However, some instances are out of our control that might affect the quality of our services like weather conditions, traffic, shortage on supply of flowers, and mistakes on the side of our courier partners. In these situations, we work to resolve the problem as quickly and as best as we can.
1. CANCELLATION / RESCHEDULING / CHANGE OF ORDER
Orders may be cancelled, reschedule or change at least 24 hours before the intended delivery time.
2. DAMAGE ITEM OR INCOMPLETE PACKAGE
For damaged items, withered flowers, or incomplete packages, we will try to resolve this problem by giving either a rebate, replacement of the damaged item or withered bouquet or full refund depends on the severity of the situation.
3. REFUND
For payment rebate and full refund, we will advise the client as soon as possible and will process it within 2 to 3 banking days. Transfer fees and other charges for cancellation of orders prior delivery will be deducted to the clientβs receivable amount unless it is bound by TERMS AND CONDITIONS no. 2 and 6.
4. DELIVERY TIME
We offer a 2 to 4 hour time range to deliver the item due to the unstable situation of traffic in most Metro Manila Area. Should an exact time delivery be requested we will try to comply with the request but cannot be bound in any way to honor such a request. For late deliveries, we will inform the sender as soon as we can and give the details as to why our delivery encountered such a problem.
5. RECEIPIENT UNAVAILABILITY
In case the recipient is not available we will turn it over to a known person in the area or neighborhood with the sender or recipientβs consent. A new location or rescheduling of delivery within the day might be subject to an additional fee and forfeit our insurance with the quality of flowers since it might be exposed to heat of the day for a long time.
6. FLOWERS AVAILABILITY
Products are subject to availability. If we are unable to supply the chosen item, we will try to coordinate it with the client at least a day before to substitute a product of equivalent value, quality, and color. If the client decided to cancel the order, we will provide a full refund of the payment.
7. DELIVERY CHARGE
We offer free delivery within Metro Manila areas. Additional fees will be applicable in other areas outside Metro Manila like Bulacan, Rizal, Cavite, and Laguna areas rated based on the distance from our shop location.
