10/07/2021
We are looking for friendly and motivated hospitality professionals to join our Four Diamond hotel! We offer competitive pay and Front Desk Hosts also qualify for a number of customer service based CASH incentives in addition to the hourly pay. This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!
Benefits include: Paid Time Off, Paid Holidays, Medical/Dental/Vision/STD insurance, company-paid life insurance, quarterly bonus program for ALL associates, company subsidized MARTA passes, FREE parking, FREE uniforms, people-centric CARE culture, and so much more!
Purpose: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Group and Hyatt's high standards of quality.
Essential Duties:
Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service
Check guests in and out, following hotel protocols and obtaining method of payment per standards
Provide guests with information regarding the hotel, outlets, amenities, and area
Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
Answer phones in a courteous manner and assist guests with any inquiries
Utilize hotel software and PMS to record guest information in an accurate manner
Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety
Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues
All other duties as assigned by management
