12/29/2021
LONG POST REGARDING DESSERT ORDERS
OVER THE CHRISTMAS HOLIDAYS‼️
Let me start off by saying that my daughter was in the kitchen for 24 hours or longer, excluding wait and pick up times. I WAS SITTING WITH HER UNTIL 5 AM!
SHE WORKS HARD AND TRIES TO HELP KEEP THE BUSINESS GOING DUE TO MY VERY UNFORTUNATE HEALTH PROBLEMS..
We had 3 customers that failed to pick up their orders. Two regulars with past noncompliance and one new customer. Those 3 customers alone caused us to lose $175 profit!
If you're employed and the employer doesn't pay you for all of the hours that you worked, I'm sure that would cause you some unnecessary hardship.. The same goes for our business.. It is very ill-mannered and rude not to pick up something that you specifically ordered to be made fresh. When ordering from our business, we prepare all of our items FRESH. You can't just walk into my business and point at a dessert sitting in a case. You call or message in order to place this order and We take our time to make it for you, the customer!!
Unlike our catering contracts and rules, I don't usually require a deposit for any dessert orders. I do this because at least 95% of our customers always pay and pick up in a timely manner. I give them a time frame and let them know that we have other customers and can't waste time contacting the select few that chooses NOT to adhere to a rule as simple as paying and picking up an order..
Due to space we cannot keep the cake for long. Again, we bake fresh. Therefore, if you need a cake for the next day, it's not prepared until the night before or the following morning.
My terms and conditions that I send to my customers via emails that have placed large orders, clearly states the importance of making timely deposits and payments. It is not a guarantee that we can wait if a customer is running late.I tell customers that they are expected at that time. I wait 15 min., give them a call and depending on their response, I MIGHT wait a few more minutes. I make sure to tell them when you arrange for pickup that they are expected at that time or we will be gone or no longer available.
If the cake or order has been paid for and the customer is rudely late, then I will call or message them once and only once! If I must leave for another appointment/delivery and l remind them that their pick up time has passed then they will have to work around my schedule or availability.
We do understand that things happen, so we try to wait at least 15 mins to 1/2 hour if we're free, to give you time to pick up your order because again, things happen. At that time, we expect the customer to at least communicate with us.I'm firm but understanding.
If you have placed orders before and not been on time, we will no longer respond to your call or messages. We have wasted time with you, when that time could have been spent with other customers that do respect our time and rules.
WE WILL NOT OFFER A REFUND OR DISCOUNT OF ANY KIND‼️
You're the one that has not abided by the rules.
If we have fulfilled everything on our end of the contract or rules, once a customer misses their appointment, they can either work around our schedule and meet us when we have time or you will just have to forfeit the cake.
No refund or discount involved‼️
There is no reason why we should cut into our profits when we did everything to make sure that your order was fulfilled.
We deserve every penny earned. This has been our livelihood for the past 5 to 6 years. If you can't understand the idea that the world doesn't revolve around you, then that is your problem.
If you're late, then you should be understanding about our need to try and accommodate you.
We have been Blessed with a successful business with many more clients to serve.
We have set boundaries that are good for us and the customer.
You teach your customers how to treat you. And if they still treat you poorly, then they don't respect your time.
If you didn't pick it up when given a second chance after the first time, that's your problem. I will not take any future cake, lunch or catering orders from that individual.
This had to be addressed and whether we continue to keep our business or close the doors, remember that small businesses do matter!