FAQ: Frequently Asked Questions
Frequently Asked Questions
" What is your bag policy?"
Permitted bags include:
1- Clear Totes made of plastic, vinyl or PVC that do not exceed 14" x 14"
2- Small bags/a clutch no larger than 5" x 8" x 1"
NO BACKPACKS are permitted in ANY PromoWest venue.
"What can't I bring to a show with me?"
For the safety of both concert patrons and our staff, we do not allow the following items:
• Oversized bags or backpacks of any kind (see above for approved bags and sizes)
• Outside food, drink, bottles or cans
• Coolers, lawn chairs (or seats with any metal in them), umbrellas
• Recording devices, go-pros, selfie sticks, drones, phone stabalizers
• Fireworks, candles, laser pointers, incendiary devices
• Inline skates, skateboards, bicycles, razer scooters, helmets
• Pets (exceptions for service dogs, etc...)
• Any form of weapon, including knives, tasers, mace or pepper spray
• Anything with spikes/studs on them (shoes, bracelets, rings, clothing)
• Strollers, car seats
• iPads and other tablets (with camera capabilities)
• Musical instruments and promotional materials (flyers, CDs, stickers)
• Inflatiables, signs, banners
• Illegal drugs and drug paraphanelia
"Are your concerts open to all ages?"
Yes. Unless otherwise indicated, our events are open to all ages.
"What time is the show?"
The time listed on your ticket is the time that the doors will open for the show. Live music will usually start about an hour after the doors open, but that's always subject to change. Also, we don't usually know the set times, that's up to the bands to decide.
"Where can I purchase tickets?"
ticketmaster.com, charge by phone at 1-800-745-3000, or at our venues. EXPRESS LIVE! and Stage AE Box Offices are open at Noon on show days, and the Newport Music Hall Box Office is open at 10:00am on show days.
"Do I have to pay service charges at your box office?"
Tickets for most of our events have a service charge of $3.00 per ticket.
"Where do I pick up my Will Call tickets?"
Will Call tickets can be picked up at the Box Office at the door time for Newport shows, and beginning approximately two hours prior to the door time for EXPRESS LIVE! and Stage AE shows.
"My ticket says 'General Admission' -- what's that mean?"
Almost all of our shows are general admission standing room only, which means that there is no assigned seating, if there's seating at all. On occasions when events are seated, the ticket agent will be able to help you select the best available reserved seating location at your time of purchase. If you require ADA accessible seating for a general admission show, a member of our Guest Serives staff can help accommodate your needs when you arrive.
"I bought tickets for a show and now one of the bands are not playing. Can I get a refund?"
Unfortunately no, unless the headliner is no longer playing. Support bands often change through the tour.
"Can I leave the show and come back?"
Almost all of our events have a "no re-entry" policy, which means once you enter, you cannot leave and re-enter. There are food and beverages available on-site, as well as an ATM.
"Does my child need a ticket to get in?"
Yes. Everyone, regardless of age, must have a ticket unless otherwise posted.
"Can I bring a camera, video camera, or recording device?"
The camera policy is set by the artist. Generally, the rule is that no professional cameras or recording devices of any kind are allowed. Many artists will allow you to bring a disposable or small digital camera. If you have a question about the camera policy for a specific show, please contact us.
"Can we smoke at the show?"
Indoor shows are non-smoking.
"What happens if I've lost my ticket?"
You will need to try and get a replacement from where you made your purchase.
"Can I get a refund if I can't make it to the show"
Sorry, as indicated on your ticket, there are no refunds or exchanges. If a show is canceled or postponed, then you may seek a refund at your point of purchase.
