11/28/2024
EDIT: I want to state upfront. I mean no ill will nor should any be given to this Customer. We fully admit our drive through system failed today for some reason. They have a right to be frustrated.
Today... for the most part was a catastrophe.
Please see attached pictures. One a customer point of view, another our point of view as an employee.
You see, we care. We recognize the fact that yall trust us. We see that yall know we have good food. We take complete pride in what we do. Day in, day out.
We spend the majority of November and December cooking your Holiday meals for both your workplace and home. We spend countless hours away from our own families. Our wives. Our children. Sun up, literally 3am to sundown. Why? Because we know, you trust us. Our system collapsed today. But it wasn't for the lack of trying, the lack of effort, or the lack of energy.
Bo and I would love to say, "This! This is what happened,!" but we can't.
Right now we can't even think straight. We are physically and mentally drained.
The insults flying towards our employees. I personally was chastised 4 times by one person. That same person gave every single employee he encountered some sort of snide remark. All the while, we're being humble and apologetic. We had people calling other locations and being rude and ugly to those who aren't even there.
I don't understand this. I'll be your punching bag. That's fine. I'll take the abuse. But, my employees who are doing all they can, don't deserve it.
You see, we too are people. People who are prideful of everything we do. We instill this in all of those who work for us. Therefore they themselves take pride in what they do.
We recognize your frustration. It's ours as well.
We will learn. We will adapt. We will do better.
We have proven this in the past and we will do it again.
Thank you everyone for your patience. Your understanding. We hope to see you again.
