03/28/2020
An open letter to our wonderful customers, family and friends...
We hope you and your family are staying healthy and safe, as we are all faced with the coronavirus pandemic. This fast changing situation has up-ended most of our daily lives, and here at Fresh Air Party Rental we have been following updates along with you and the rest of the community. Per the guidance of government and public health officials, we are recommending all social gatherings be cancelled or rescheduled, at least for the next 15 days or until further notice. We will be reaching out personally to everyone with a reservation during this time to follow up, but wanted to assure everyone that we always place top priority on the safety and health of our community, and we want to do our part to help stop the spread of the virus.
Please know that cleanliness of our equipment, especially bounce houses and inflatables that your children play on, has always been extremely important to us. We use Lysol multisurface cleaner, which is approved by the EPA for use against COVID-19, to clean our inflatables after every rental, and are taking extra care during this time to clean and sanitize any equipment that has been rented in recent weeks. While we are not renting equipment for parties at this time, we are offering tents and equipment at discounted prices to medical facilities, restaurants, and other essential businesses who may need our services. If you or someone you know is in need of this type of equipment, please share this. Our office is open for pickups and returns by appointment only, and we continue to offer "contactless" reservations including online booking, payment, and contract signature options. We also will gladly continue to answer phone calls and messages, and respond to emails on a regular basis.
Lastly we would like to sincerely thank you for your support and patronage in the past. In these uncertain times, being a small business (especially one that depends on parties and events) is not easy. But we built this business together with all of you, and look forward to see you again in the better times that we are confident will be coming soon! We know this situation has forced many of you into difficult circumstances, but remember that we will get through this, and we can always have fun and create memories with our loved ones. Please keep an eye on our page for an upcoming customer appreciation contest, and discounted gift card offers for your future events. Thank you, and stay safe.
Fresh Air Party Rental Team