01/23/2024
We just want to let all of our customers know about a policy change we implemented recently. Starting in January 2024, we will require a 10% deposit on all private party rentals. The reason for this is to ensure that you are serious about renting an inflatable when you make your booking.
There is nothing worse than someone booking the Frozen Combo (or another themed item) four to six weeks before an event, and another person calling to book a week or two later and us having to tell them the item is not available, just for the original person booking the inflatable to cancel without a good reason.
That is why we made the difficult choice to require a deposit going forward.
-What is your refund policy?
There are a ton of reasons that a party has to be cancelled, whether someone is sick or injured, someone passed away, the weather is awful, or just because you cannot have the party for some reason.
Our refund policy is listed below in various parts:
Cancellation within 48 hours of the start of the rental (non-weather related) – Any payment made will be refunded minus the deposit and transaction fee charged by our Merchant Card Service Provider.
Cancellation more than 48 hours prior to the start of the rental (all reasons) – if you want to move the rental to another date, we will move your item (pending availability) to a new date and your deposit will continue to hold that rental. The new date must be scheduled within 48 hours of notification of the cancellation. If you wish to cancel and not move the rental, you will be refunded your payment minus the deposit and transaction fee charged by our Merchant Card Service Provider.
For weather related cancellations within 48 hours of the rental, we will offer to move your rental to a new date, or refund you your payment minus the transaction fee charged by our Merchant Card Service Provider.
We understand that emergencies happen and reserve the right to treat cancellations within 48 hours as if they are outside of 48 hours at our discretion.
-What is your weather policy?
We make every effort to set up your event, however we will always be 100% safe. Sometimes that means that we will cancel on short notice due to the weather forecast. In over 8 years of conducting rentals, we have only had to cancel a handful of events where the customer still wanted to have the event.
We will cancel when the weather forecast is gusts of wind over 20 MPH for the entire party timeline, or there is severe thunderstorms. We call each customer 24-48 hours before their event to discuss the weather as well as delivery/pick-up times.
These and all our other FAQ's can be found on our website, www.rsinflatables.com We truly appreciate each and every one of you and appreciate your understanding to the changes we have had to implement for 2024.
R&S Inflatables is a local business in Lugoff, SC renting bounce houses and Inflatable Dry and Wet Slides for parties and gatherings.