Fleurs & Events

04/19/2022

02/18/2022

Don’t let this happen to you!!

He Forgot Our Special Day 🥲

12/09/2021

This is why I love my job ❤️

12/07/2021

Top best in Mckinney

09/07/2021

Our beautiful wedding this weekend
Congratulations Mr. Mrs. Brooks

09/07/2021

08/14/2021

Such a beautiful colors

06/02/2021

Bright colors in this gloomy day

05/04/2021

Come see us or call us we’re ready for Mother’s Day

05/04/2021

French Lilac

11/28/2020

Fall2020

04/30/2020

Business update: We will continue to be open with our front doors closed. We feel this is safer for our customers and employees. We are here for phone in and online floral orders as we have been for contact free deliveries and pick ups!
thank you for your support, we ❤️you!
Fleurs-events.com

01/02/2020

Our first wedding of 2020

10/26/2019

Soft fall colors

10/17/2019

Hump day

10/15/2019

Late summer blooms

10/13/2019

Loving all these beautiful blooms

10/13/2019

🐶❤️

Happy Saturday

10/13/2019

More eye candy

10/12/2019

Succulents wreath and lovely late summer pastels

10/12/2019

Lovely pinks

10/12/2019

Eye candy

10/12/2019

Fall love

10/11/2019

Ecuador news

Ecuador’s President Lenín Moreno has moved the government out of Quito amid violent protests that have also disrupted the floral industry supply chain. Benito Jaramillo, president of Valleflor S.A in Quito, said on Wednesday morning that most of the farms in the southern Lasso region have tempora...

07/12/2019

What to do About Your Unhappy Clients

Service always plays a big part in helping me decide which businesses I want to patronize.

For example, for many years I refused to travel on Delta Airlines because I had some pretty terrible customer service experiences with them.

However, recently, a client booked me on a Delta flight to Las Vegas, and I was pleasantly surprised to discover that Delta’s service has improved tremendously.
Seeing Delta’s great improvements made me think of my own efforts to give great service to my clients.

Here are five areas of customer service that are always at the forefront of my mind when it comes to my business and my clients:

1. All clients are not the same. Some clients need more attention than others. Recognizing how much attention a client needs is extremely important, and it’s best to determine this at the very beginning of your working relationship. I am so bored by folks in the service industry who bitch about how difficult clients can be. Get over it! Part of giving great service is knowing how to manage demanding clients. Always keep in mind a simple truth, without clients you don’t have a business. Stop bitching.

2. Even though discussing money is never easy, it’s imperative that you manage client expectations from the very beginning. Otherwise, you’ll end up wasting your time as well as your clients’ time. (Unfortunately, I have been guilty in more that one occasion.)

3. Even when you’re busy with other projects, every client should always feel as though he or she is your number one priority. If clients feel like they’re being pushed aside, they will start to resent you. Many of us expect our clients to understand that we’re busy people and that everyone has to wait their turn. Big mistake!

4. Keep your promises. No matter how small, if you do not keep your word, you will lose your client’s trust. I have been guilty of this, because, sometimes, I just forget what I’ve promised. Now I take notes whenever I speak with a client, and I write down every single promise I make.

5. Naturally, I saved the best for last… when planning an event, something will always, and I mean always, go wrong. When this happens, don’t make it your client’s problem. I suggested when this happen, call your clients first, and apologize or make it up to them.

Remember, most clients are just like us. They just need tender love and care. 💜

06/26/2019

Vintage

11/17/2018

Swoon

07/02/2018

In love ❤️

06/29/2018

How true this is

05/17/2018

So true

02/14/2018

Valentines 2018

08/15/2017

Coffee au latte

07/25/2017

Grace Ormonde Wedding Style

This is so easy and beautiful

Create a whimsical watermelon bouquet with this simple tutorial, courtesy of Grace Ormonde contributor Eddie Zaratsian Lifestyle and Design.

06/09/2017

Loving this colors

06/06/2017

Swoon over these gorgeous red charm peonies

06/01/2017

Carved in Stone

Still one of my favorites , Thank you Susan you have to come back and visit

I can’t imagine what they were thinking, building such a tiny shop. It’s barely larger than my guest room, with stone walls—not the kind of stone you’re probably thinking of, more like small cubes …

05/18/2017

Flirty Fleurs

❤️💐❤️💐❤️💐❤️💐

https://www.buzzfeed.com/juliareinstein/flower-banksy?utm_term=.ym1Bx4WJw&bffbnews #.jsDdWQPAG