02/02/2024
✨️ Business Highlight ✨️
Trip # 2️⃣: We visited with Goin Postal Monroe!
Key highlights: Professional, friendly, kind, helpful, solutions based, high level of patience with answering customer questions and concerns, very inviting service
Kaleace Givens and Aquila Givens, owners of Goin Postal Monroe, have an everyday goal in their business: to inspire and uplift. "We don’t know what a person may be going through before they see us; so, when they come in, we see it as an opportunity to bless their day with joy, laughter, a kind word, prayer if necessary, or whatever they may need in order to leave out empowered for their day!"
The premier postal team also shared that the most important benefit a business receives from treating customers well, "is not just the influx of continuous loyal customers, but that business gets to change the narrative of how a customer experiences service! Customer service is already at an all time low no matter where you go. So, how a customer experiences service from a business whose goal is to provide excellent service--that demonstration may not just impact someone's day--that experience can ultimately change someone’s life!"
Using the letter "L," the owners were asked to drop a customer service gem!
Kaleace and Aquila: "Be loving. Greet every customer with love."
Goin Postal Monroe is raising the bar in customer service! Spreading love, one postal need at a time! A round of applause to this business for delivering an above average experience for their customers. Keep setting the standard 💜!
Even Eight Event Consulting
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