Loyalty Summit CXM

10/29/2024

“1-on-1 With Roger Williams From Marigold”

Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs.

Apple Podcast: https://buff.ly/4foVxkq

Spotify: https://buff.ly/3A7eA45

10/23/2024

“Loyalty at Best Western Hotels”

In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loyalty Program Engagement at Best Western Hotels & Resorts, at the Loyalty Summit in Chicago, where they chatted about all things loyalty at Best Western Hotels.

Apple Podcast: https://buff.ly/3Ad8zCO

Spotify: https://buff.ly/48hcCdI

10/15/2024

“Executive Interview with Caitlin Wildenstein from AKA Hotels”

In Episode 30, Guest Host Dave Andreadakis caught up with Caitlin Wildenstein from AKA Hotels at the Loyalty Summit in Chicago, where they chatted about loyalty at AKA Hotels, tips for loyalty in the travel industry, and the challenges of working parents.

Apple Podcast: https://buff.ly/487Pkac

Spotify https://buff.ly/3NrTnVu

10/08/2024

“An Inside Look at the VivaAerobus Doters Loyalty Program”

In Episode 29, Guest Host Nik Laming chats with Pablo Sordo from VivaAerobus at the Loyalty Summit in Chicago, where they explore the growth of the Doters loyalty program and how it is engaging younger, less frequent travelers.

Apple Podcasts: https://buff.ly/3YfwYRr

Spotify: https://buff.ly/3NeEPIJ

10/01/2024

“Loyalty Summit Chicago Recap”

In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where they chat about the recent Loyalty Summit in Chicago and some of the industry insights that were discussed. Phil also introduces the upcoming Loyalty Summit CXM in Los Angeles on February 5th and 6th, 2025.

Apple Podcast: https://buff.ly/4gJyZMT

Spotify: https://buff.ly/4gNaxKn

09/24/2024

Mark your calendars! Back by popular demand is Loyalty Summit CXM in Los Angeles!

Loyalty Summit CXM is the world’s most senior retail loyalty event. It’s Where Engagement Begins.

09/16/2024

“The Role of Tech in Loyalty”

In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chats with Marcus Puffer from IBS Software about alliances, how loyalty program managers view technology, and the importance of technology in enabling program and member strategies

Apple Podcast: https://buff.ly/47s8eIq

Spotify: https://buff.ly/4e3hci5

09/03/2024

“Avoiding Mistakes when Localizing Content for Loyalty Members”

In Episode 26, Loyalty Summit Global Chair David Feldman chats with Matthijs Kooijman from Attached Language Intelligence about the importance of localization strategies for loyalty programs, and how the right way to speak to different customers in different countries is more than just translation.

Apple Podcast: https://buff.ly/4e07X1O

Spotify: https://buff.ly/4cTn8sy

08/27/2024

“Using Redemption Data to Drive Incremental Revenue”

In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.

Apple Podcast: https://buff.ly/3Mp2CFu

Spotify: https://buff.ly/4g5Tgfp

08/27/2024

“Reflections on a Long Loyalty Career – Phil Hawkins”

Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys, coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.

WATCH: https://buff.ly/4dX5jtl

08/26/2024

“Insights and Future Plans of Bilt Rewards”

Loyalty Summit Global Chair David Feldman sat down with David Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.

WATCH: https://buff.ly/3Xg9KtW

08/25/2024

“EVENT HIGHLIGHT – Loyalty Trends at Miles & More”

Chair of Loyalty Summit Europe – Harald Deprosse chats with Managing Director of Miles & More, Gerald Schloegl about loyalty trends at Miles & More.

WATCH: https://buff.ly/3yFXYQc

07/26/2024

“Gamification for Gen Z Members & Current Industry Challenges”

Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024.

Apple podcast: https://buff.ly/4cTItCX

Spotify: https://buff.ly/3WGS22A

07/16/2024

“Insights and Future Plans of Bilt Rewards”

Loyalty Summit Global Chair David Feldman sat down with Dave Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.

Apple Podcast: https://buff.ly/4d4Rj0c

Spotify: https://buff.ly/4d51wtw

07/09/2024

“Reflections on a Long Loyalty Career – Phil Hawkins”

Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys , coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.

Apple Podcast: https://buff.ly/4czWfud

Spotify: https://buff.ly/45WdzHs

07/02/2024

“Solving the Challenges of Reward Search”

In Episode 21, Loyalty Summit Global Chair David Feldman sat down with Troy Liu and Bart Welch from PointsYeah.com to discuss the reasons behind their development and launch of PointsYeah.com and how they are trying to solve the challenges of reward search.

Apple Podcast: https://buff.ly/4cmWpoL

Spotify: https://buff.ly/4cBo8lk

06/27/2024

"EVENT HIGHLIGHT – The Future of Loyalty Tech"

Dr. Nejib Ben-Khedher of Emirates Skywards explores the intersection of loyalty technology, unveils future program developments, and outlines the requisite technologies for tomorrow's loyalty landscape.

WATCH: https://buff.ly/4ckcVpB

06/26/2024

“Recognizing Elite Members”

In Episode 20, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Nik Laming, Founder & CEO of Loyalty ConnectOS, and former Head of Loyalty at Cebu Pacific.

Join David and Nik as they discuss member benefits, and the importance of recognizing elite members.

Apple Podcast: https://buff.ly/45E3f6A

Spotify: https://buff.ly/4box2Bw

06/18/2024

“Driving the Future of Loyalty at Emirates Skywards”

In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards.

Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintaining member engagement, and the buzzword of personalization.

Apple Podcast: https://buff.ly/45xopmP

Spotify: https://buff.ly/4crtKyA

03/23/2024

Technical innovation meets customer devotion at Loyalty Summit CXM, your gateway to a new era of Intelligent Loyalty. This year’s Summit theme of "Intelligent Loyalty" is expressed in our five conference tracks.

Track 1. Data Dynamics: Unlocking Intelligent Customer Insights

Delve into the core of intelligent loyalty as we explore how the best are unlocking the power of data and insight to understand their best customers and optimise their loyalty strategies. Join industry leaders in a captivating keynote followed by a dynamic panel discussion, exploring how data dynamics shape personalised and effective loyalty strategies.

A summit in the classic sense, Loyalty Summit CXM offers two days of exciting keynotes, immersive panel discussions, and deep-dive workshops in which our roster of retail loyalty executives explores cutting-edge strategies and visionary insights from across Europe.

Registration is now open and attendance is strictly limited. Reserve your spot today and join the ranks of the Loyalty Intelligentsia.

To view the agenda and to register, visit www.loyaltysummitcxm.com.

We'll see you 17-18 April in Copenhagen!

03/23/2024

The world of Web 3.0 was rocked this week by the news that Starbucks is shutting down their Web 3.0-based Odyssey program. To parse this news, David Feldman sat down with PaxEx's Seth Miller to discuss the news and the future of NFTs and Web 3.0 in loyalty.

Follow this link to watch the interview on our YouTube channel:

https://youtu.be/GFpOHIqp7xI?si=FcHSGFHds6zSWHz3

10/09/2023

Loyalty Summit CXM is proud to announce Southwest Airlines as the official airline of Loyalty Summit CXM, North America's premiere retail loyalty conference!

Loyalty Summit CXM will be held at the Beverly Hilton Los Angeles on November 15-16, 2023. Join us in Los Angeles for two days thought-provoking keynote sessions, immersive workshops, and dynamic panel discussions in which our roster of retail loyalty experts explores the rebirth of loyalty marketing.

To view our agenda and speakers or to register for Loyalty Summit CXM, visit our web site by clicking this link: https://buff.ly/46BiYTk.

Thanks again to Southwest Airlines. We'll see you in Los Angeles!

10/06/2023

Our latest Loyalty Leaders Podcast!

As we gear up for Loyalty Summit CXM in Los Angeles next month, we're highlighting some of the high impact roundtables from our Loyalty Summit Americas conference in Washington DC this June.

In this session, Loyalty Summit's David Slavick interviews Scut's Don Reilley and Gambit's Richard Pistilli about the possibility of gamified sports and gaming platforms as a new loyalty reward alternative. You'll learn how loyalty gaming addresses challenges with loyalty programs, including re-engaging inactive members and drives two-way engagement through loyalty rewards.

VIP registration for Loyalty Summit CXM is now open. Visit https://buff.ly/46BiYTk to register at a VIP discount today! And don't forget to subscribe to our YouTube channel for weekly loyalty goodness!



https://www.youtube.com/watch?v=lUowHA9XQTU

Gamified sports and gaming solutions as a new loyalty reward alternative. How loyalty gaming addresses challenges with loyalty programs, including re-engagin...