Loyalty Summit CXM

Loyalty Summit CXM Where Engagement Begins

“MEGA EPISODE – Airline Loyalty Updates with Gary Leff”In Episode 37, Loyalty Summit Global Chair David Feldman caught u...
12/17/2024

“MEGA EPISODE – Airline Loyalty Updates with Gary Leff”

In Episode 37, Loyalty Summit Global Chair David Feldman caught up with loyalty thought leader and frequent flyer program expert Gary Leff to talk about this week’s big loyalty program updates and announcements from Alaska Airlines , American Airlines , and Southwest Airlines.

Apple Podcast: https://buff.ly/3Pl83Xv

Spotify: https://buff.ly/41F7vTE

“Loyalty Reality – The Many Roles of a Loyalty Manager”In Episode 36, Loyalty Summit Global Chair David Feldman caught u...
12/12/2024

“Loyalty Reality – The Many Roles of a Loyalty Manager”

In Episode 36, Loyalty Summit Global Chair David Feldman caught up with loyalty mentor Henry Christian to talk about the many faces and hats of a typical loyalty manager, as well as tips and tricks to navigate the complex role of running loyalty in an organization.

Apple podcast: https://buff.ly/3OT1niY

Spotify: https://buff.ly/41xabme

“Event Preview – Loyalty Summit CXM Los Angeles”In Episode 35, Loyalty Summit Summit Global Chair David Feldman and Chai...
12/05/2024

“Event Preview – Loyalty Summit CXM Los Angeles”

In Episode 35, Loyalty Summit Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Phil Rubin, preview the upcoming Loyalty Summit CXM in Los Angeles and discuss current trends that you can expect to see in the discussions at the event

Apple Podcast: https://buff.ly/41BJIUH

Spotify: https://buff.ly/49ou54s

“Executive Interview: Alyssa Callahan”In Episode 34, at the recent Loyalty Summit in Chicago, Nik Laming chatted with Al...
11/28/2024

“Executive Interview: Alyssa Callahan”

In Episode 34, at the recent Loyalty Summit in Chicago, Nik Laming chatted with Alyssa Callahan, who is the Vice President of Marketing at TravelCenters of America. Nik and Alyssa explored the business of loyalty programs across different verticals including hospitality, retail, and convenience.

Apple Podcast: https://buff.ly/49aU7bu

Spotify: https://buff.ly/49r7rc5

“Loyalty Programs at a Global Level”Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the ...
11/05/2024

“Loyalty Programs at a Global Level”

Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by agoda David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a potential partnership.

Apple Podcast: https://buff.ly/4fsWskB

Spotify: https://buff.ly/3CbNlpv

“1-on-1 With Roger Williams From Marigold”Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Fel...
10/29/2024

“1-on-1 With Roger Williams From Marigold”

Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs.

Apple Podcast: https://buff.ly/4foVxkq

Spotify: https://buff.ly/3A7eA45

“Loyalty at Best Western Hotels”In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loya...
10/23/2024

“Loyalty at Best Western Hotels”

In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loyalty Program Engagement at Best Western Hotels & Resorts, at the Loyalty Summit in Chicago, where they chatted about all things loyalty at Best Western Hotels.

Apple Podcast: https://buff.ly/3Ad8zCO

Spotify: https://buff.ly/48hcCdI

“Executive Interview with Caitlin Wildenstein from AKA Hotels”In Episode 30, Guest Host Dave Andreadakis caught up with ...
10/15/2024

“Executive Interview with Caitlin Wildenstein from AKA Hotels”

In Episode 30, Guest Host Dave Andreadakis caught up with Caitlin Wildenstein from AKA Hotels at the Loyalty Summit in Chicago, where they chatted about loyalty at AKA Hotels, tips for loyalty in the travel industry, and the challenges of working parents.

Apple Podcast: https://buff.ly/487Pkac

Spotify https://buff.ly/3NrTnVu

“An Inside Look at the VivaAerobus Doters Loyalty Program”In Episode 29, Guest Host Nik Laming chats with Pablo Sordo fr...
10/08/2024

“An Inside Look at the VivaAerobus Doters Loyalty Program”

In Episode 29, Guest Host Nik Laming chats with Pablo Sordo from VivaAerobus at the Loyalty Summit in Chicago, where they explore the growth of the Doters loyalty program and how it is engaging younger, less frequent travelers.

Apple Podcasts: https://buff.ly/3YfwYRr

Spotify: https://buff.ly/3NeEPIJ

“Loyalty Summit Chicago Recap”In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where th...
10/01/2024

“Loyalty Summit Chicago Recap”

In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where they chat about the recent Loyalty Summit in Chicago and some of the industry insights that were discussed. Phil also introduces the upcoming Loyalty Summit CXM in Los Angeles on February 5th and 6th, 2025.

Apple Podcast: https://buff.ly/4gJyZMT

Spotify: https://buff.ly/4gNaxKn

Mark your calendars! Back by popular demand is Loyalty Summit CXM in Los Angeles! Loyalty Summit CXM is the world’s most...
09/24/2024

Mark your calendars! Back by popular demand is Loyalty Summit CXM in Los Angeles!

Loyalty Summit CXM is the world’s most senior retail loyalty event. It’s Where Engagement Begins.

“The Role of Tech in Loyalty”In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David F...
09/16/2024

“The Role of Tech in Loyalty”

In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chats with Marcus Puffer from IBS Software about alliances, how loyalty program managers view technology, and the importance of technology in enabling program and member strategies

Apple Podcast: https://buff.ly/47s8eIq

Spotify: https://buff.ly/4e3hci5

“Avoiding Mistakes when Localizing Content for Loyalty Members”In Episode 26, Loyalty Summit Global Chair David Feldman ...
09/03/2024

“Avoiding Mistakes when Localizing Content for Loyalty Members”

In Episode 26, Loyalty Summit Global Chair David Feldman chats with Matthijs Kooijman from Attached Language Intelligence about the importance of localization strategies for loyalty programs, and how the right way to speak to different customers in different countries is more than just translation.

Apple Podcast: https://buff.ly/4e07X1O

Spotify: https://buff.ly/4cTn8sy

“Using Redemption Data to Drive Incremental Revenue”In Episode 25, Loyalty Summit Global Chair David Feldman chats with ...
08/27/2024

“Using Redemption Data to Drive Incremental Revenue”

In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.

Apple Podcast: https://buff.ly/3Mp2CFu

Spotify: https://buff.ly/4g5Tgfp

“Reflections on a Long Loyalty Career – Phil Hawkins”Loyalty Summit Global Chair David Feldman chats with Phil Hawkins a...
08/27/2024

“Reflections on a Long Loyalty Career – Phil Hawkins”

Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys, coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.

WATCH: https://buff.ly/4dX5jtl

“Insights and Future Plans of Bilt Rewards”Loyalty Summit Global Chair David Feldman sat down with David Canty, SVP and ...
08/26/2024

“Insights and Future Plans of Bilt Rewards”

Loyalty Summit Global Chair David Feldman sat down with David Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.

WATCH: https://buff.ly/3Xg9KtW

“EVENT HIGHLIGHT – Loyalty Trends at Miles & More”Chair of Loyalty Summit Europe – Harald Deprosse chats with Managing D...
08/25/2024

“EVENT HIGHLIGHT – Loyalty Trends at Miles & More”

Chair of Loyalty Summit Europe – Harald Deprosse chats with Managing Director of Miles & More, Gerald Schloegl about loyalty trends at Miles & More.

WATCH: https://buff.ly/3yFXYQc

“Gamification for Gen Z Members & Current Industry Challenges”Loyalty Summit Global Chair David Feldman chats with with ...
07/26/2024

“Gamification for Gen Z Members & Current Industry Challenges”

Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024.

Apple podcast: https://buff.ly/4cTItCX

Spotify: https://buff.ly/3WGS22A

Address

1730 Park Street 211
Naperville, IL
60563

Website

Alerts

Be the first to know and let us send you an email when Loyalty Summit CXM posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Loyalty Summit CXM:

Shortcuts

Share

Category