Brown Paper Tickets

25/09/2021

The Brown Paper Tickets website is back up and the technical issue has been resolved. We are working hard to respond to all messages from those impacted. We apologize for the impact this has caused and appreciate your patience.

24/09/2021

We are continuing to work to restore our website and appreciate your patience.

24/09/2021

The Brown Paper Tickets website is currently down due to a technical issue. Our team is working hard to get things back up and running as soon as possible. We know this is a hardship and we are very sorry for any inconvenience this may cause.

20/05/2020

We are deeply sorry for the extended delay in getting payments and refunds to our customers. We also recognize that our lack of timely communications has added to their frustrations during the COVID-19 crisis.

We’re working hard to make our customers whole and improve our communications. For the latest information, please visit our new microsite and sign up for our listserv. We will email subscribers when we have news to share.

It’s no secret the events business was hit hard by the COVID-19 crisis. The need for physical distancing led to a tsunami of event changes, postponements, and, ultimately, cancellations. 

19/03/2020

We are working to assist everyone as quickly as possible during these unprecedented and difficult times. Please view our Customer Support Status page for more information. Thank you so much for your patience.

https://help.brownpapertickets.com/hc/en-us/articles/360040639551

09/03/2020

Our human support is available 24/7, but our office pups are busy celebrating 😴

25/02/2020

All you Parks and Rec fans will get a kick out of this poster from the Stayuplateshow. Did we mention we love a good (bad) pun? Art by Star Badger Designs. Check out the event at http://bit.ly/partsnrekt

14/02/2020

Event life can be hectic. Take some time out of your busy day to care for yourself. Check out our 9 tips to reduce event planning stress: http://bit.ly/2JVfBQs

23/01/2020

20 years of ticket stock from the BPT archives. They grow up so fast! 😭

03/12/2019

Happy ! In 2019, we've been thrilled to support some wonderful & inspiring organizations like Animal Ark, Greater Minneapolis Crisis Nursery, and Circle of Care. Here's to even more in 2020.

22/10/2019

Make plans for the upcoming Halloweekend! 11 perfect Halloween events for last-minute planners🎃.

(Like our photo? It’s from BPT’s Inaugural Greatest Pumpkin Contest. See all of the pumpkin art on our Instagram.) Halloween creeps up on you. One minute it’s September and then the next, you’re si…

17/10/2019

We need your help picking a pumpkin for the BPT Greatest Pumpkin Contest. Comment with the pumpkin's number and whether it should win Most Frightening, Most Laughs, or Most Original. Vote only once for each pumpkin and category please.

30/09/2019

Brown Paper Tickets is seeking a full-time Event Support Specialist to provide outstanding customer service from our Edinburgh office in Scotland!

Come join our team and enjoy a casual work environment, supplemental health care benefits, 28 holidays a year, up to a week of paid volunteer time per year, and office snacks.

The following schedule is available:

– 12:30 p.m. – 9 p.m., Friday through Tuesday

*Weekday training period for first several weeks prior to starting the shift schedule designated above.

Day-to-day activities for this position include:

* Taking inbound calls from customers who

– wish to purchase tickets to a variety of events

– want to know more about particular events

– might be a little lonely and want somebody nice to talk to

* Corresponding with customers and coworkers via e-mail & chat

* Troubleshooting problematic ticket orders

* Taking inbound calls from event organisers to

– help them set up a ticketing event

– answer questions and teach them about event set up and system tools

– problem-solve and follow up on event discrepancies

* Approve new event postings

* Contact new event organisers to welcome them to the company

Applicants should possess:

* Excellent speaking and writing abilities

* An almost freakish attention to detail

* The deep desire and uncanny ability to provide top-notch customer service

* The ability to use proper punctuation, grammar, and spelling in written communications

* The ability to communicate clearly and concisely in verbal conversations

* The ability to multi-task

* Prior experience working with a multi-line phone system, E-mail and instant messaging

* A friendly, helpful, and hard-working demeanor

How you should apply:

1. Submit a CV

2. Include a brief cover letter explaining:

a.) why you want to work for Brown Paper Tickets

b.) what super powers you would bring with you (knowledge, skills, and abilities)

Thank you!

Full-time non-exempt
EOE
No phone calls or walk-ins, please

Find out more about this position: http://bit.ly/2nXssIy

30/09/2019

Brown Paper Tickets is seeking full-time Event Support Specialists to provide outstanding customer service from our Seattle office in Fremont (with the option to work out of our Bellevue office). Come join our team and enjoy a casual work environment, 100% employer-paid medical, dental, and vision insurance for full-time employees, up to six weeks of Paid Time Off per year, a week of paid volunteer time per year, company-paid Orca pass, office snacks, and the community of some amazing co-workers.

More details about this position: http://bit.ly/2n3ITDe

Available shifts:
– Wednesday through Sunday, 3:30 pm – midnight
– Saturday through Wednesday, 3:30 pm – midnight
– Tuesday through Saturday, 3:30pm – midnight
* Training for handling ticket buyer issues will take place 8:30am – 4 pm, Monday through Friday for the first two weeks at our Seattle office in Fremont prior to starting the shift schedule designated above. Training for handling event organizer issues will take place at a later time.

How you should apply:

1. Submit a resume

2. Include a brief cover letter explaining:

a.) why you want to work for Brown Paper Tickets
b.) what super powers you would bring with you (knowledge, skills, and abilities)
c.) which shift(s) you prefer
Thank you!
Full-time non-exempt
Pets on premises, EOE, No phone calls or walk-ins, please

30/09/2019

Brown Paper Tickets is seeking part-time Event Support Specialists to provide outstanding customer service from our Seattle office in Fremont! Work with fun co-workers in a casual work environment, with generous PTO and flexibility in making your own schedule.

We are looking for people who can come to our offices on the Queen Anne side of the Fremont bridge with the availability to work 20-28 hours a week, between the hours of 8 a.m. – 6 p.m., Sunday – Saturday. Shifts can be 4-8 hours long. Training for handling ticket buyer issues will take place 8:30 a.m. – 4 p.m., Monday through Friday for the first two weeks prior to starting your designated shift schedule. (If you have specific schedule needs during training, please let us know in advance and we will do our best to accommodate them.)

Day-to-day activities for this position include: Taking inbound calls from customers who wish to purchase tickets to a variety of events, want to know more about particular events, want somebody nice to talk to; Corresponding with customers and coworkers via e-mail and chat; Troubleshooting problematic ticket orders.

See more details about this position: http://bit.ly/2oK8elZ

30/09/2019

Our staff had a blast at the Shunpike gala on Friday. Shunpike "empowers artists through equitable access to vital expertise, opportunities, and business services." We are so inspired by what they do.

Our friends at Brown Paper Tickets :)

26/09/2019

Through our Giving Program, we find out about great nonprofits and all of the hard work they do. This one helps support families of children with cancer and we're in awe of their dedication. Meet Circle of Care: http://bit.ly/circleofcarebpt

20/09/2019

Our crew using BPT's Paid Time-On benefit to volunteer for Pasado's Safe Haven, a truly wonderful animal sanctuary. We put compost in Ziggy's "house" so he would have a softer spot for his injured feet. Look it how nice he poses for pictures! 🦃

The volunteer group from Brown Paper Tickets worked to give our resident male turkey, Ziggy, a comfy yard to walk on by spreading compost. Ziggy also appreciated all the love and attention!

Thank you for all of your hard work! Come back any time!