What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 9am - 5pm

IUCX

Name: IUCX
Address: 2612 W Lamberth Road, Ste 300, Sherman, TX, 75092, US
Telephone: +19038933214

Welcome to Innovate UtilityCX or IUCX for short!

Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

09/10/2024

New for 2025, IUCX’s head of strategy and engagement Julio Morales interviews the first of two 2024 Best CIS Implementation Level II award winners. Watch Newfoundland Power with Frank Flynn at https://ow.ly/Wlxg50Tks53!

Level II Winner with Frank Flynn

09/05/2024

IUCX is working toward successful, innovative and educational 2025 Events! We look forward to seeing you in Phoenix, AZ | May 5 - 8, 2025!

09/04/2024

September Short Takes are now available! Get quick news bites from IUCX at https://ow.ly/nnM350TftIl

09/02/2024

Happy Labor Day from Innovate UtilityCX! Your hard work and dedication in the utility space significantly impact every day!

08/27/2024

Looking for sponsorship details? Visit https://ow.ly/Ru5N50T81Qi to download our prospectus!

08/22/2024

This PC Spotlight debut features Oncor’s Roger Stephens and Puget Sound Energy’s Kristina McClenahan. Read a cameo about their interests and utility roles and see what they say about IUCX at https://ow.ly/G5L650T37Js

08/20/2024

The IUCX 2025 Call for Presentations is closing this Thursday (8/22)! Make sure to submit your abstract for consideration at

We are seeking utility professionals willing to share their projects, initiatives and innovations with industry peers at IUCX Conference 2025.

08/15/2024

August is LIHEAP Awareness Month! Watch industry leaders, Katrina Metzler of NEUAC and Elizabeth Paulson of JEA present “The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)”.
https://youtu.be/T5UVPJxLHbA

08/13/2024

ONE WEEK LEFT! Share your utility insights, initiatives and innovations for IUCX (formerly CS Week) Attendees in Phoenix, AZ | May 6 - 8, 2025! Submit your abstract by August 22, 2024. https://ow.ly/K0cQ50SX1oU

08/08/2024

CS Week is now Innovate UtilityCX, and we are grateful to all who have gotten us to this point and continue to help move us forward! Read one of our new "Short Takes" as we say thank you!

Thank You to a Village of Volunteers during CS Week 2024!

08/05/2024

Your trusted content source CS Week eNews has received an update as IUCX Short Takes! View the new look and share with your peers at https://ow.ly/kKPG50SRyn6

07/30/2024

Find out more and submit your 2025 Call for Presentations now at: https://ow.ly/Lya050SNB31

07/25/2024

In case you missed it... CS Week Has Officially Rebranded as Innovate UtilityCX! Visit our new site at iucx.org to see what the buzz is about!🎊

07/24/2024

Ready... set... REGISTER NOW for tomorrow's IUCX Deep Dives Webinar: "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)" at 1:00 pm CT! Register at https://ow.ly/Wwzz50SFCLK

07/18/2024

One week until the Innovate UtilityCX Deep Dives Webinar! 📆 Join us for "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)" on July 25 at 1:00 pm CT! Register at https://ow.ly/Wwzz50SFCLK

07/15/2024

Innovate UtilityCX (formerly CS Week) is Calling for Conference 2025 Presentations! Our annual Conference and other live events are known for quality content. We are seeking utility professionals willing to share their projects, initiatives and innovations with industry peers. Submit now at https://ow.ly/NMUu50SBMFN

07/11/2024

IT'S LAUNCH DAY!🚀Innovate UtilityCX is now live at iucx.org! We are excited for the upcoming months as we continue developing content for our live events in Phoenix, AZ, and building our on-demand content and new year-round offerings!

07/04/2024

Happy Independence Day from CS Week! In observance, the office will be closed and will return to normal business hours on 7/5/24.

07/01/2024

Stay in the Know with Customer Assistance Program Update- Join us Thursday, July 25 at 2:00 pm Central for "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)". Register now at https://ow.ly/G3hp50Ss9xt

06/27/2024

Mark your calendar for July 11th for the launch of Innovate UtilityCX (or IUCX for short)! CS Week is saying goodbye to the legacy brand and embracing a fresh new look and feel. Stay tuned and get a sneak peek to IUCX at https://ow.ly/lIxS50SqZJT

06/20/2024

ONE MORE MONTH! Share your utility insights, initiatives and innovations for IUCX (formerly CS Week) Attendees in Phoenix, AZ | May 6 - 8, 2025! Submit your abstract before August 22, 2024. https://ow.ly/O3iI50Smuyp

06/14/2024

Hot of the Summer Press! ☀️See all the great things that happened during CS Week 2024 in Fort Worth, TX in the 2024 Summer Newline! Read here: https://ow.ly/5gkO50Sj710

06/13/2024

What did Utility Attendees think about CS Week 2024? Find out about the fun, engagement and education when you watch our 2024 Attendee Perspectives at https://youtu.be/Cb5oqmNzDF0.

Find out what attendees said about CS Week 2024 and Conference 48!

05/31/2024

IUCX (formerly CS Week) is seeking utility professionals willing to share their projects, initiatives and innovations with industry peers at the IUCX 2025 Conference in Phoenix, AZ. Submissions are open and you can send in your abstract today at https://ow.ly/QIKE50S4uU7

05/27/2024

We hope you have a meaningful Memorial Day. The CS Week office will be closed today, May 27, and will resume business hours on Tuesday, May 28.

05/16/2024

Get a "Sneak Peek" at next year's location! We can't wait to meet you with our new look as IUCX (formerly CS Week)! Join us May 5 - 9, 2025 in Phoenix, AZ as we continue to provide excellence and innovation in the Utility Industry!

CS Week is rebranding to IUCX! We can't wait to meet you on May 5 - 8, 2025 in Phoenix, AZ as we welcome in a new look, while continuing to provide excellenc...

05/03/2024

Thank you to everyone for attending , we hope you enjoyed it and have a safe trip home! Keep a lookout for CS Week's rebrand to IUCX and join us May 5 - 9, 2025 in Phoenix, AZ!

05/03/2024

A special thank you to AGA and EEI, our Industry Sponsors! We are looking forward to in Phoenix!

Address

2612 W Lamberth Road, Ste 300
Sherman, TX
75092

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	9am - 5pm

Telephone

+19038933214

Website

http://www.iucx.org/

Alerts

Be the first to know and let us send you an email when IUCX posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to IUCX:

Videos

Looking for sponsorship details? Visit https://ow.ly/Ru5N50T81Qi to download our prospectus!

Find out more and submit your 2025 Call for Presentations now at: https://ow.ly/Lya050SNB31

Ready... set... REGISTER NOW for tomorrow's IUCX Deep Dives Webinar: "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)" at 1:00 pm CT! Register at https://ow.ly/Wwzz50SFCLK

Hot of the Summer Press! ☀️See all the great things that happened during CS Week 2024 in Fort Worth, TX in the 2024 Summer Newline! Read here: https://ow.ly/5gkO50Sj710

Less than 5 minutes until the CS Week Dream Prize Giveaway begins!

#CSWeek2024 is less than 2 WEEKS away! Get registered, scope out the agenda and plan your day at https://ow.ly/3JSN50RhF3v

You may have had to search for the best Eclipse view, but you don't have to search for the best rates on #CSWeek2024! Register now to receive a discount on Regular Registration Rates before 4/27/24! https://ow.ly/AsjM50RbNwn

This is no joke! CS Week April eNews is now available and ready for viewing at https://ow.ly/50jX50R65N3

One Week Left for EARLY REGISTRATION RATES! Take advantage of the discounts, and leverage your utility group of 3 or more! https://ow.ly/huvN50QZZwg

CS Week eNews March edition is now available! With #CSWeek2024 less than nine weeks out, now is the time to tune in and stay in the know! Read the most recent eNews at: https://conta.cc/48ArbYE

Tick tock! There is still time to save by using the CS Week Conference 48 Early Registration rate until 3/31/24! Plus, with the Group Registration of 3+ attendees, utilities can save even more! Find out at www.csweek.org!

Saluting Company-Wide and Individual Excellence… Early! Congratulations to the 2024 Expanding Excellence Award Winners and Finalists! Read the Press Release at https://ow.ly/44Hw50QBsek or read the broadcast at https://ow.ly/kbbs50QBsec

There’s still time to join the LeadNext Class of 2024-25! Applications are limited! Make sure to reserve your spot on the leader line today! https://ow.ly/lT5k50QAnEz

CS Week's Women in Utilities Webinar Series is TODAY at 2 pm EST! "Partners Matter During Times of Uncertainty" will share ways of partnering with customers, peers and personal connections to successfully navigate topics in the energy industry. https://ow.ly/6WZ550QzgJK

Shortcuts

Our Story

CS Week is the premier educational conference for meter-to-cash professionals in electric, gas and water/wastewater utilities across North America. CS Week venues include CS Week College, CS Week Synergy Groups, Executive Summit, Key Account Forum and Conference 44 with its 65+ workshops and Exhibit Hall. Each reflects an integral commitment to “expanding excellence in customer service” by providing utility professionals at every level with valuable, timely information on the latest solutions and strategies in customer services, best-practice business processes, smart grid readiness, AMI/MDM, field service, DSM, consulting and cutting edge technology.

CS Week 2020, May 18-22 in Fort Worth, TX offers utility professionals outstanding speakers on a broad range of topics from best practices in customer-facing services to revenue enhancement and the impact of the Smart Grid on the entire spectrum of customer service. The technology changes, the economic environment changes and the utilities themselves change, but for more than 40 years, CS Week stays abreast of change and anticipates the needs created with innovative educational venues for top executives, managers and supervisors.

Follow CS Week on Facebook, LinkedIn and Twitter to stay updated on Conference 44, CS Week 2020 and industry related news.