IUCX

IUCX Welcome to Innovate UtilityCX or IUCX for short!

Formerly CS Week, IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.

01/01/2025

🎉✨ Happy New Year, everyone! 🎊 Here’s to fresh starts, new adventures, and endless possibilities! Cheers to making every day a celebration! 🎇

Merry Christmas and Happy Holidays from Innovate UtilityCX! May your days be filled with laughter, love, and lots of fes...
12/25/2024

Merry Christmas and Happy Holidays from Innovate UtilityCX! May your days be filled with laughter, love, and lots of festive cheer!

12/16/2024

🚨 Exciting news! The 2024 Winter Newsline is here, showcasing the latest updates for IUCX. Read about registration, education pillars, workshops, and more at https://ow.ly/BbrT50Usfzu or visit https://ow.ly/OquY50Usfzj to view all the recent IUCX publications!

Looking for something at iucx.org or need assistance in registration? Visit our Help Center at www.iucx.org/help-center ...
12/12/2024

Looking for something at iucx.org or need assistance in registration? Visit our Help Center at www.iucx.org/help-center for quick how-to's and find your IUCX needs!

Deadlines for IUCX 2025 Excellence Award Individual nominations and Company applications are fast approaching! Check out...
12/11/2024

Deadlines for IUCX 2025 Excellence Award Individual nominations and Company applications are fast approaching! Check out our December FACTS (First-time Attendee Conference Tips) at

FACTS*: First-time Attendee Conference TipS Excellence Awards, previously called Expanding Excellence Awards, should be top-of-mind for December 2024. Deadlines for Individual Award nominations and Company Award applications are fast approaching.Highly coveted, IUCX Excellence Awards represent indus...

Education is the gift that continues to give! Make sure to get registered for an IUCX (formerly CS Week) event! There is...
12/05/2024

Education is the gift that continues to give! Make sure to get registered for an IUCX (formerly CS Week) event! There is an event to fit all levels of Utility CX experience from Conference, Executive Summit, Key Account Forum, ENGAGE311, Deep Dives and more! Register now and save over $200 at https://ow.ly/ePEm50Um2Ga

Happy December! Innovate UtilityCX has a new edition of Short Takes available at iucx.org/shorttakes including new FACTS...
12/02/2024

Happy December! Innovate UtilityCX has a new edition of Short Takes available at iucx.org/shorttakes including new FACTS, a new employee and more!

Happy Thanksgiving from Innovate UtilityCX!
11/28/2024

Happy Thanksgiving from Innovate UtilityCX!

Make sure to register for a 2025 Deep Dives, a Conference 2025 add-on! These Tuesday sessions identify category hot-butt...
11/26/2024

Make sure to register for a 2025 Deep Dives, a Conference 2025 add-on! These Tuesday sessions identify category hot-button topics, challenges, issues, trends and success stories to spark discussion at tabletops and across rooms. Find out more at www.iucx.org/deep-dives!

There is still room to join the LeadNext Class of 2026! Visit www.iucx.org/leadnext to learn more about this 12-month de...
11/21/2024

There is still room to join the LeadNext Class of 2026! Visit www.iucx.org/leadnext to learn more about this 12-month development program that trains high-potential supervisors and managers in the utility cx space.

Exciting News! Nominations and applications for the prestigious IUCX 2025 Excellence Awards are now OPEN! 🏆 Recognize ex...
11/20/2024

Exciting News! Nominations and applications for the prestigious IUCX 2025 Excellence Awards are now OPEN! 🏆 Recognize extraordinary achievements and innovations in our community. Don’t miss your chance to shine! Visit us at www.iucx.org/awards to learn more. Let’s celebrate excellence together!

Have you read November's Short Takes? It includes FACTS (First-time Attendee Conference TipS) and other helpful articles...
11/13/2024

Have you read November's Short Takes? It includes FACTS (First-time Attendee Conference TipS) and other helpful articles about Innovate UtilityCX. View the FACTS about our Help Center at https://ow.ly/g6kI50U6720

11/11/2024

All the respect, thanks and gratitude on this Veterans Day.

Have you heard the news? IUCX has opened online registration for our 2025 Events in Phoenix, AZ! Visit www.iucx.org/atte...
11/07/2024

Have you heard the news? IUCX has opened online registration for our 2025 Events in Phoenix, AZ! Visit www.iucx.org/attend to get started!

11/05/2024

Get ready for November's Short Takes! Take a quick look at online registration opening, our new Help Center, ENGAGE311 upcoming dates and more at https://ow.ly/e53p50U0BCx

10/29/2024

The IUCX Conference 2025 Exhibit Hall will open for booth selection in November. Get ready by visiting www.iucx.org/partners and view the prospectus today!

Did you know one of the Perks of being an IUCX Conference 2025 Sponsor is getting to select your booth(s) before the Exh...
10/21/2024

Did you know one of the Perks of being an IUCX Conference 2025 Sponsor is getting to select your booth(s) before the Exhibit Hall is opened to the public? Make sure to visit us at https://ow.ly/RLS050TM8u4 to select your sponsorships today!!!

IUCX 2025 Excellence Awards Company Applications and Individual Nominations are open now! Visit https://ow.ly/9A9Q50TM7t...
10/16/2024

IUCX 2025 Excellence Awards Company Applications and Individual Nominations are open now! Visit https://ow.ly/9A9Q50TM7tQ to submit today!

Address

2612 W Lamberth Road, Ste 300
Sherman, TX
75092

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 9am - 5pm

Telephone

+19038933214

Website

Alerts

Be the first to know and let us send you an email when IUCX posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to IUCX:

Videos

🎉✨ Happy New Year, everyone! 🎊 Here’s to fresh starts, new adventures, and endless possibilities! Cheers to making every day a celebration! 🎇 #NewYear2025

🚨 Exciting news! The 2024 Winter Newsline is here, showcasing the latest updates for IUCX. Read about registration, education pillars, workshops, and more at https://ow.ly/BbrT50Usfzu or visit https://ow.ly/OquY50Usfzj to view all the recent IUCX publications!

All the respect, thanks and gratitude on this Veterans Day.

Get ready for November's Short Takes! Take a quick look at online registration opening, our new Help Center, ENGAGE311 upcoming dates and more at https://ow.ly/e53p50U0BCx

The IUCX Conference 2025 Exhibit Hall will open for booth selection in November. Get ready by visiting www.iucx.org/partners and view the prospectus today!

Have you checked out IUCX's Fall Newsline? Familiarize yourself with each of our live events and get caught up on the latest news at https://ow.ly/TTfv50Trir

IUCX Fall 2024 Newsline has been released! Check out the fresh look now at https://ow.ly/pZ9H50Trir4. You can also find more of the IUCX Media and Publications at https://ow.ly/Cx5f50Trir7

Looking for sponsorship details? Visit https://ow.ly/Ru5N50T81Qi to download our prospectus!

ONE WEEK LEFT! Share your utility insights, initiatives and innovations for IUCX (formerly CS Week) Attendees in Phoenix, AZ | May 6 - 8, 2025! Submit your abstract by August 22, 2024. https://ow.ly/K0cQ50SX1oU

Find out more and submit your 2025 Call for Presentations now at: https://ow.ly/Lya050SNB31

Ready... set... REGISTER NOW for tomorrow's IUCX Deep Dives Webinar: "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)" at 1:00 pm CT! Register at https://ow.ly/Wwzz50SFCLK

One week until the Innovate UtilityCX Deep Dives Webinar! 📆 Join us for "The Ins and Outs of LIHEAP (Low Income Home Energy Assistance Program)" on July 25 at 1:00 pm CT! Register at https://ow.ly/Wwzz50SFCLK

Shortcuts

Share

Category

Our Story

CS Week is the premier educational conference for meter-to-cash professionals in electric, gas and water/wastewater utilities across North America. CS Week venues include CS Week College, CS Week Synergy Groups, Executive Summit, Key Account Forum and Conference 44 with its 65+ workshops and Exhibit Hall. Each reflects an integral commitment to “expanding excellence in customer service” by providing utility professionals at every level with valuable, timely information on the latest solutions and strategies in customer services, best-practice business processes, smart grid readiness, AMI/MDM, field service, DSM, consulting and cutting edge technology.

CS Week 2020, May 18-22 in Fort Worth, TX offers utility professionals outstanding speakers on a broad range of topics from best practices in customer-facing services to revenue enhancement and the impact of the Smart Grid on the entire spectrum of customer service. The technology changes, the economic environment changes and the utilities themselves change, but for more than 40 years, CS Week stays abreast of change and anticipates the needs created with innovative educational venues for top executives, managers and supervisors.

Follow CS Week on Facebook, LinkedIn and Twitter to stay updated on Conference 44, CS Week 2020 and industry related news.