HELLO AND WELCOME! Due to the increase in traffic that my shop has been experiencing, response times to convos and emails are a bit longer than normal. I apologize for the inconvenience. Please take a moment and read over some information regarding any orders. If you have a question please feel free to shoot me a convo.
**Due to the customized nature of my designs, refunds will not be provided a
fter an order has been completed and emailed. No exceptions.
**Refunds will also NOT be provided for instant downloads. No exceptions.
**Please read each listing carefully.
**I do not offer printing services at this time and you will not receive any physical items from me. All files are digital and emailed to the email on your Etsy account (unless otherwise specified) Sometimes these files find their way into your spam folder, please make sure to check your spam folder if you receive a "shipped" notification but can't seem to locate your file.
**Each order will be marked as SHIPPED but you will not have any physical products shipped to you. The shipped notification is to let you know that your order has been completed.
**NO PHYSICAL ITEMS WILL BE SHIPPED -- It is your responsibility to have your file(s) printed.
**Please look over your order form and event information very carefully BEFORE you purchase. If you make a mistake that you didn't catch before purchase, please convo me ASAP with the correct information.
**I will make free edits to your order ONLY if the edits are to correct errors or mistakes made by ME. Any other edits or to add additional information not provided at the time of purchase will result in additional fees.
**During your ordering process please make sure to include any and all information for your design. Completely fill out the order form provided in the listing description. Please note: Some designs only have enough room for ONE RSVP (Phone # or email address) Please look at the design carefully and choose which of the two you would rather have, phone # or email address. If you do not specify, I will add the phone number only. Make sure to look over ALL of the information for any spelling errors, event detail errors, etc... Make sure to give me ALL of the information I ask for in the order form. If you would rather not have an RSVP, Registration info, etc... Please note that in your order form.
**If you have an unexpected change of venue or time for your event but your order has already been completed, you can email me and I will do my very best to accommodate and make the change for you. I can't make any promises that it can be done without additional charges, but I will definitely try!
**Once I send the file to the email address you provide when you ordered or the email address linked with your Etsy account, Please do not request that I add additional information to your design. This is very inconvenient for me as I sell many of the same designs on a daily basis and what may seem like a simple change really means that I have to complete your order all over again. If you do require such changes, they will come at an additional fee.
**My shop has a 24-48 hour turnaround on most orders but please allow 1-4 business days for your completed order EXCLUDING WEEKENDS. I do get busy and sometimes 24-48 hours doesn't work out. If for some reason I KNOW I wont have your order done within 48 hours, I will send you a convo or email letting you know about the delay in receiving your file(s). SHOP HOURS:
Monday - 6:00AM - 5:00PM
Tuesday - 6:00AM - 5:00PM
Wednesday - 6:00AM - 5:00PM
Thursday - 6:00AM - 5:00PM
Friday - 6:00AM - 3:00PM
Saturday - CLOSED
Sunday - CLOSED
**During non-working hours you may email or convo me with questions that I will reply to as quickly as possible. You may also place an order during non-working hours. Please note that a 24-48 hour turn around is void during non-working hours. If you need a rush order during non-working hours please go here: https://www.etsy.com/listing/201611139/rush-order-12-hours-or-less
(rush orders are always available and guaranteed)
Due to the customized nature of my designs, refunds will NOT be provided after an order has been completed. If you wish to cancel an order, please message or email me ASAP. My email is DesignsByCassie_CM [!at] outlook.com
