06/20/2024
In an attempt to be as transparent as possible and continue to provide exceptional customer service yet affordable service, please see the following from Tootie's Pastries & Catering Co.
Delivery & Set-up
Delivery and set-up us priced on location and includes delivery and a "basic" set-up including wire racks, sternos and serving utensils at your desired station. Anything OUTSIDE of this is extra including chaffer dishes, detailed set-ups that require additional time & assistance. A deposit will be required for real chaffing dishes, drink dispensers, food warmers, etc in the event these items are not returned.
No Refunds
Although I am very flexible and understand that incidents do occur, Tootie's Pastries & Catering Co has a strict no refund policy unless we are not able to fufill a service. I will do my best to accommodate you with services in the future if time permits.
No CHANGES
No changes are allowed to a menu 2 weeks prior to your event! Please understand that it takes a lot of time and event to plan for very large events and although I have been flexible with this in the past, it has cost me a lot of money/ time to allow customers to exclude services or food items.
NO DISCOUNTS
Food/ Catering is expensive and as much as I like to give discounts here and there, I do feel my prices are well accommodating; however this has turned out to be a not so good experience. "No good deed goes unpunished."
As always, thank you for choosing Tootie's Pastries & Catering Co 💚 where we "Create Tasteful Memories" and pride ourselves in providing impeccable services.