01/02/2023
“Communication is key”, is a phrase you've probably heard a million times but when it comes to event success it really is true.
When you’ve a team made up of internal and external stakeholders (volunteers, staff, suppliers, clients, sponsors, funders) who are supporting in one area but need to be aware of the entire event, good communication is essential.
We’ve witnessed many mistakes with events, from a team member not knowing the answer to a customers query to something more serious like the first aid team not being briefed on expected attendees. 9 times out of 10 it comes down to a simple breakdown in communication that could have been avoided.
Good communication enables all stakeholders to be more responsible and commited to the events success. It breaks down silo working and creates a two way conversation, leading to happy guests and clients.
Here’s our top tips:
🔵 Draft and circulate briefing documents and an event management plan
🔵 Communicate in advance and on the day
🔵 Utilize technology like smart phones and walkie talkies
🔵 Hold a debrief meeting to celebrate success and identify learnings