03/06/2024
04 JUNE 2024
Travel Advisory
FLIGHT CANCELLATIONS DUE TO MOUNT KANLAON ERUPTION
Due to the eruption of Mount Kanlaon, we are compelled to cancel several flights, as follows:
04JUN2024 MANILA HUB:
PR2841/2842 Manila - Cebu - Manila
PR2139/2140 Manila - Iloilo - Manila
PR2835 Manila - Cebu
PR2129/2130 Manila - Bacolod - Manila
04JUN2024 CEBU HUB
PR2380/2381 Cebu - Iloilo - Cebu
PR2285/2286 Cebu - Bacolod - Cebu
This is a developing situation.
We advise you all passengers to check the status of your journey before proceeding to the airport.
Please log on to https://www.philippineairlines.com/en/flight-status. Click the "Flight Status" icon on the main page, and then fill in the flight number and date of departure.
If your flight is CANCELLED, you may avail of any of the following options:
1. Convert your ticket to Travel Credits equivalent to the unused segment of your ticket. Voucher validity is one year (1) from the date of issuance.
2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.
3. Refund ticket without penalties, excluding Ticketing Service Charge.
For urgent concerns and information, you may reach us via: - Hotline: (+632) 8539-0000 / (+632) 8855-8888 - Philippines Mobile: (+63) 919-056-2255 - Messenger: https://bit.ly/PALMessenger - Viber: Search for Philippine Airlines - WhatsApp: Add us as a new contact (+63) 998-951-4359 - myPAL Web Chat: https://bit.ly/PAL-Web-Chat
We seek your understanding for these operational changes as flight and passenger safety remains our top priority. Thank you.